Queenstown Harbor Golf & Resort | Guest Service Associate (part time)

Job Description

Job Description

Queenstown Harbor Golf & Resort | A Vivamee Hospitality Property

About Our Culture – Vivamee Virtues

The culture at Queenstown Harbor Golf & Resort is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.

JOY means we are a true team that enjoys serving others and winning together. We take pride in delivering exceptional service and celebrating a job well done. HUMILITY means we recognize the dignity of every team member and guest. We strive to be helpful, remain open to learning, and are not afraid to ask for help or admit mistakes. MINISTRY means our hospitality is intentional—we create meaningful, caring experiences that can uplift and restore both our guests and one another.

We hire, reward, and recognize team members based on these virtues. Alignment with these values is essential to success on our team.

Position Summary

Queenstown Harbor Golf & Resort is seeking a friendly and customer-focused Guest Service Attendant to support daily golf operations. This role is responsible for delivering exceptional guest service, managing retail sales, and assisting golfers with tee times, merchandise, and overall experience at the resort.

Key Responsibilities

• Greet guests and golfers warmly, providing a welcoming first impression
• Promote and embody the VIVAMEE Virtues in all interactions
• Manage tee time reservations and check-ins using POS or golf management systems
• Process retail sales transactions accurately and efficiently
• Maintain knowledge of golf merchandise, apparel, and equipment
• Assist guests with inquiries regarding course conditions, amenities, and policies
• Keep the pro shop clean, organized, and well-stocked
• Restock merchandise and assist with inventory counts
• Coordinate with outside services staff and golf operations team
• Provide recommendations on merchandise and promote sales opportunities
• Resolve guest concerns with professionalism and care
• Assist with daily opening and closing procedures

Qualifications

• Previous retail, golf, or hospitality experience preferred
• Strong customer service and interpersonal skills
• Basic computer and POS system proficiency
• Knowledge of golf terminology and operations preferred
• Ability to multitask in a fast-paced environment
• Positive attitude and guest-focused mindset

Requirements

• Must be at least 18 years of age
• High School diploma or equivalent preferred
• Ability to stand for extended periods
• Flexibility to work weekends, holidays, and varying shifts
• Reliable attendance and punctuality

Compensation & Benefits

• Competitive hourly pay (based on experience; non-exempt, overtime eligible)
• Free golf privileges
• Employee discounts on merchandise and dining
• Dynamic, team-driven work environment
• Opportunities for growth within Vivamee Hospitality

Why Join Queenstown Harbor Golf & Resort?

Queenstown Harbor Golf & Resort offers a unique opportunity to work in a beautiful waterfront golf destination known for exceptional guest experiences. Join a team committed to service excellence, collaboration, and purpose-driven hospitality rooted in the Vivamee virtues of Joy, Humility, and Ministry.

Disclaimer

This job description is not intended to be all-inclusive. Management reserves the right to adjust duties as needed based on business demands.

Queenstown Harbor Golf & Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations may be provided to qualified individuals.