Sales Manager - Chicago

Maison Polène Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Join a passionate team dedicated to delivering exceptional customer experiences while helping establish Polène's presence in one of the country's premier luxury shopping destinations. Be part of the next chapter of the Polène story as we prepare to open our Chicago boutique on Oak Street this winter. About the Role Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Sales Manager, you will play a key role in driving sales performance, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience. This role is ideal for an experienced luxury retail leader who is passionate about client service, team development, and commercial performance. As a member of the leadership team, you will help establish a culture of excellence while supporting the successful launch and ongoing performance of our Chicago boutique. Key Responsibilities Business Development Support the achievement of daily, weekly, and monthly sales targets. Deliver exceptional client service and represent Polène's craftsmanship and brand story. Build strong client relationships and support clienteling initiatives. Assist in identifying opportunities to strengthen client engagement and retention. Support CRM and client outreach initiatives to drive customer loyalty and repeat business. Analyze sales performance and partner with store leadership to execute action plans that drive results. Store Operations Support daily sales floor operations and ensure an elevated client experience at all times. Maintain visual merchandising standards and overall store presentation. Partner with the stock team to ensure product availability and inventory accuracy. Assist with store opening and closing procedures. Ensure all service standards and operational procedures are followed consistently. Support store opening preparation and team readiness initiatives. Team Leadership Support and coach Sales Advisors in delivering exceptional service and achieving sales goals. Provide ongoing coaching on product knowledge, selling behaviors, and client engagement techniques. Participate in daily team briefings and communicate sales objectives. Foster a positive, collaborative, and high-performing work environment. Lead by example and embody the values and service standards of Maison Polène. Assist in onboarding and developing new team members. What We're Looking For Minimum 2–4 years of experience in luxury or premium retail. Previous supervisory or team lead experience preferred. Strong interpersonal and communication skills. Passion for luxury retail and customer service excellence. Ability to motivate and support a team in a fast-paced environment. Strong clienteling and relationship-building skills. Experience supporting store openings is a plus. Fluent in English; additional languages are a plus. Compensation & Benefits Competitive hourly rate of $30 - $35 per hour, plus bonus incentive. Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. Dental and vision insurance with employer contributions. 401(k) plan. Monthly and quarterly performance bonuses. Paid Time Off, including vacation and sick time. Employee discount on our full range of leather goods and jewelry. Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. Commuter benefits for transit (pre-tax, where applicable). Opportunities for growth within our expanding U.S. retail network. A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you're passionate about luxury retail, team leadership, and creating exceptional client experiences, we invite you to join us as we launch Polène's Chicago boutique on Oak Street this winter. Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.