Staff Experience Coordinator

Event Staff Experience Coordinator

Lincoln Financial Field

The Philadelphia Eagles are regarded as one of the most storied franchises in the National Football League. Under Chairman and CEO Jeffrey Lurie's leadership, the organization is committed to excellence.

The Eagles are globally recognized for their progressive and strategic approach off the field, serving as a powerful example within the sports industry. By leveraging their star power to support innovative autism research and care programs, youth football initiatives, social justice efforts, sustainability measures, and more, the team's legacy has been built on inspiring a global community of Eagles fans. Lincoln Financial Field is home to the Super Bowl LII and LIX champions and offers guests a first-class experience in a safe, clean, and friendly environment. It has become one of the world's most admired stadiums due to its commitment to the fan experience. Members of the organization are empowered to lead with passion, dedication, and creativity, while being aligned on a clear vision set by core values. The cross-functional collaboration in the building has helped establish a winning culture, positioning the Philadelphia Eagles as one of the industry's leading sports franchises.

Position Summary

The Event Staff Experience Coordinator will coordinate all aspects of part time game day staff communications, payroll processing, event scheduling, game day staff budgets and act as the liaison of part-time staff to Human Resources. This role will report directly to the Event Staff Operations Manager who oversees the part-time event staff management. In addition to the primary responsibilities, the coordinator will assist the 50/50 game day operation, manage our ABI software and vendor relationship, partner with Merchandise for hiring, onboarding, and training of part-time staff. This role will also manage the overall part-time employee record keeping, game day staff party organization and event staff experience team. This role will partner with our Event Operations team on special event staffing needs.

Reporting Relationships

The Event Staff Experience Coordinator will report to the Event Staff Operations Manager.

Position Responsibilities

• Develop and maintain day-to-day staff communication including training seasonal associates to communicate effectively and efficiently.
• This position is directly responsible for part-time staff hiring management, including posting positions, interview management, onboarding and training management.
• Manage the ABI MasterMind program and maintain and update event schedules for Game Day Staff.
• Evaluate Game Day Staff performance, manage employee points, create and send employee performance notification letters and termination letters.
• Update and track Game Day Staff feedback and discipline.
• Liaison to Human Resources and Accounting departments to ensure Game Day Staff employment files are up to date and payroll adjustments are processed in a timely manner.
• Manage the Eagles Autism Foundation's 50/50 Raffle Operation on Eagles Game Days. Oversee a part-time raffle team of 40+ staff members.
• Manage employment verifications for current and prior employees.
• Analyze employee feedback to identify areas of improvement.
• Manage and organize Employee Check-In.
• Partner with Merchandise and coordinate all aspects part-time staff as described above.
• Partner with Event Operations on special event staffing needs, scheduling and positioning.
• Plan, organize and execute part-time staff post season party.
• Work all events at Lincoln Financial Field as well as Game Day Staff related events.
• Perform additional duties as assigned by the Event Staff Operations Manager.

Desired Competencies

Personal Accountability - Gains input from others and moves decisions forward in the organization; accountable for actions.

Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.

Results Oriented - Drives the team and the organization for results to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation.

Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

Managing Processes - Ability to manage appropriate steps to get projects completed.

Organizational Ability Attention to detail, demonstrates time and energy to make sure tasks are properly handled and completed correctly.

Qualifications

• At least 1 year of professional administrative support experience required
• College degree required
• Ability to prioritize multiple projects
• Ability to maintain confidentiality of all business matters
• Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities
• Should have strong interest or background in Customer Service and Operations
• Preferably has previous ABI or other staff management systems experience

EOE

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.

For your consideration:

• Our organization makes an impact.
• This is a full-time exempt position.
• Generous time off effective the first day of hire, paid holidays - including 2 floating holidays, summer Fridays, 3 weeks paid vacation, sick time, and Eagles time.
• Comprehensive Health and Wellness Benefits.
• Financial wellness. Invest in your future. 401(k) with company match and company provided Pension Plan.