Bilingual (English/Spanish) Customer Service Representative

Job Description

Job Description

Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.

POSITION SUMMARY:

The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and facilitating communications between clients, medical providers, and internal teams, primarily within the Personal Injury department. This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction.

Disclaimer : Applicants for this posting will be considered for our positions based on fit. The full scope of the position and its responsibilities will be disclosed during the interview process.

ESSENTIAL JOB FUNCTIONS:

• Perform general office clerk duties and errands to support practice leadership.
• Handle incoming calls and other communications.
• Record information as needed.
• Prepare and circulate reports as needed.
• Prepare correspondence for approval by Managing Attorney.
• Coordinate events and meetings as needed.
• Perform additional duties as required.

EXPERIENCE/REQUIREMENTS:

• Full-time, 8:00 am to 5:00 pm, M-F.
• High school/GED diploma required.
• Bilingual (English/Spanish) highly preferred; additional language skills in Creole are a plus.
• Customer service or previous office or executive assistant experience is preferred.
• Strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
• High attention to detail with the capability to scan, index, and manage documents accurately.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

FIRM BENEFITS

The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):

• Competitive Wage
• Paid Time Off, Holiday, Bereavement, and Sick Time
• 401K Retirement Savings Plan with Firm match
• Group Medical/Dental/Vision Plans
• Employer-Covered Supplemental Benefits
• Voluntary Supplemental Benefits
• Annual Performance Reviews

Equal Opportunity Statement

Kanner & Pintaluga is an Equal Opportunity Employer. Kanner & Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.