Membership Sales/Member Concierge
Hammer and Nails Greenwich
Job Description
Job Description
Benefits:
- 401(k)
- Employee discounts
- Paid time off
- Bonus based on performance
- Opportunity for advancement
- Signing bonus
- Training & development
Hammer and Nails Greenwich is an upscale barber shop looking for a charismatic and driven Membership Sales/Concierge to join our team in Greenwich, CT! This is an exciting opportunity to be the face of a premium grooming experience, welcoming members and guests while building lasting relationships. If you love people, thrive in a luxury service environment, and have a passion for sales, this role is for you. Responsibilities:
- Greet and welcome members and guests, delivering a best-in-class concierge experience
- Drive membership sales by presenting and promoting Hammer and Nails membership Clubs
- Manage appointment scheduling, check-ins, and front desk operations
- Build and maintain strong member relationships to encourage retention and referrals
- Handle member inquiries, concerns, and feedback with professionalism and care
- Meet and exceed individual and team sales goals and KPIs
- Maintain a clean, organized, and welcoming front-of-house environment
- Previous experience in sales, hospitality, or a luxury customer service environment preferred
- Strong interpersonal and communication skills with a naturally outgoing personality
- Proven ability to meet sales targets and close membership sales
- Comfortable working in a fast-paced, client-facing role
- Proficiency with scheduling software and point-of-sale systems is a plus
- Reliable, punctual, and a true team player with a positive attitude
- Passion for men's grooming, wellness, or lifestyle brands is a bonus
Hammer and Nails Greenwich is part of a nationally recognized men's grooming lounge franchise that has redefined what it means to look and feel your best. We offer an upscale, members-only experience featuring expert hand and foot care, waxing, and more in a masculine, relaxed atmosphere. Our team is passionate about delivering exceptional service, and we pride ourselves on creating a workplace culture that is supportive, fun, and rewarding.
Vacancy posted 14 days ago
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