Mortgage Loan Officer Assistant II- NJ

Mortgage Loan Officer Sales Assistant II

Work Location: Fort Lee, New Jersey, United States of America

Hours: 40

Pay Details: $25.50 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Sales & Customer Distribution Support

Job Description:

The Mortgage Loan Officer Sales Assistant II provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Officers (MLO). The Mortgage Loan Officer Sales Assistant II acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, mortgage operations and sales support. The job serves as a central point of contact for customers to resolve issues/difficulties.

Depth & Scope:

• Assists high producing loan officers in the effective and timely completion of loan applications
• Actively manages the document collection process from origination to closing
• Manages the Mortgage Loan Officers pipeline, including the tracking of all deliverables and updating borrowers on status of the loan
• Works with customers to set expectations including but not limited to rate inquires, third party providers, loan status and other information deemed necessary
• Confirms appointments and reviews with customer all documents needed at time of application to ensure efficiency
• Facilitates application process by interfacing with customers in taking full or completing partial applications
• Discusses products and pricing at the request of, or in the absence of, the loan officer
• Reviews files in detail to foreshadow any potential issues related to income and assets and remedies potential issues prior to file be sent to underwriting
• Assists in structuring deals to meet underwriting guidelines
• Advocates for client file and manages the file through the underwriting escalation process when necessary
• Understands TD underwriting guidelines and has the ability to clearly communicate and explain to borrowers
• Writes credit memos for loans explaining unique circumstances and clearly summarizes the lending request
• Serves as a liaison between Loan Officer and Mortgage Operations, Sales Support
• Aids in the development of a customer database in support of the pursuit of new marketing opportunities
• Follows up with sales leads on behalf of the MLO utilizing strong verbal or written communication skills
• Proactively manages the lead pipeline in concert with the MLO
• Establishes strong relationships with the MLO's referral partners independent of the MLO
• Assists in other areas as needed
• Provides a high level of customer service to both internal and external customers

Education & Experience:

• High School Diploma or GED
• 2-3 Years of related experience
• Strong understanding of underwriting and mortgage guidelines
• Exceptional interpersonal and sales skills for following up with prospective borrowers
• Sound knowledge of mortgage lending, products, policies and procedures
• Demonstrated computer skills, including proficiency with basic mortgage loan origination systems
• Highly developed customer service skills. Ability to explain complex mortgage information in simple understandable terms
• Ability to operate effectively in a dynamic detail oriented environment
• Knowledge of mortgage laws and regulations required, including Home Mortgage Disclosure Act, RESPA, and Reg Z
• Knowledge of state and federal agency mortgage loan guidelines and regulations
• Organized and detail oriented
• Ability to effectively prioritize workload and meet deadlines
• Ability to maintain confidentiality of sensitive information
• Strong communication skills, both verbal and written
• Strong computer skills

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• A satisfactory criminal background check, credit report, and statements from job applicant regarding administrative, civil, or criminal findings by any government agency are required by federal law for this position

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation