IT Support Technician

Select how often (in days) to receive an alert: MI, US, 11111 Requisition Number: 105934 Schedule: OnsiteMonday through Friday 8am to 5pm Address: 2010 The Boss Way, Iron Mountain, MI 49801 Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role Develop,maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office,SAP,and manufacturing software tools.Workswith plantpersonneltosolve technical issues andcommunicateand enforceIT standards. Support themanufacturingengineersand managementin defining information technology needs andappropriate software/hardwaresolutionsfor plant users.Key responsibilities include: Review,evaluateand implement requests from user departments. Analyze systems problems,determineroot-cause,andinitiatecorrective action. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices. Define end-user needs,and work withothertoarchitect/design, implement, test, document, andmaintainend-user system(s). Develop clear and concise documentation for instruction manuals. Identifyend-user training needs and provideappropriate hardware/softwaresolutions. Support andmaintainplantapplications andinfrastructure systems including desktops, servers,printers,and phone systems. Ensure data/system securitycomplies withTorocorporate policiesto protect the Toroinformationtechnologies from unauthorized access, use, or interruption. Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements. Work with other Toro plants tohelp drive alignment and standardization to cross-plantand enterprise systems. Drive continuous improvementusingemerging and commercially available technology services and processes to increase effectiveness. Provide backup support to other regional Torocompany locationsas needed.This involves helping withday-to-dayissues and traveling to support large project implementations and helping provide coverage. Participationin On-Callrotation or availability forhigh priorityincident resolutionoutside ofnormal business hoursmay berequired. Other duties asrequired. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for: Minimum4years ofexperiencewith eitherprogramming/systems analysis, systems software applications, PCrepair, orproviding support to usersrequired. Experience in Microsoft desktop OS (Windows 8,9,10, etc.),Microsoft O365,datacommunications, operations and personal computersrequired. Ability to solvetechnical issuesand elevate whenappropriate. Experience with PowerShell and other scripting languages desired. Mustbe able tomaintainPC’s, printers, peripherals, andinfrastructure. Comply withphysical plant requirements, steel toe shoes, able to lift50lbs., able to walk/standthroughoutthe day. Providestimelyandaccurateupdatesto the ITSMticketing system. Excellent decision making and problem-solving skillsrequired. Ability to communicate technical information to a non-technical audience in a clear and coherent mannerrequired. Ability to work with a broad constituencyand havetolerance for the different work styles of the various clientsrequired. Ability to work in an environment that may be occasionally stressful whenassistingclients on siterequired. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. #J-18808-Ljbffr