Hospitality Concierge
Cambridge Corporate Services
Job Description
Job Description
We are seeking a dedicated and knowledgeable Hospitality Concierge to join our team. The ideal candidate will have excellent communication skills and a genuine passion for delivering exceptional client service. This role encompasses all aspects of the employee and client experience, managing both front-of-house and back-of-house responsibilities to ensure seamless operations. Hours for this role are Monday through Friday, 10:00am-7:00pm ET.
Responsibilities include but are not limited to:
· Register, greet and check in clients upon arrival, ensuring a warm welcome and positive first impression
· Assist with room booking requests for high-level external and internal meetings, ensuring all logistical details are fully captured
· Conduct room readiness inspections, ensuring meeting rooms are prepared and up to standard prior to each meeting
· Maintain clear and effective communication with key stakeholders such as Dining/Catering, Facilities, Audio Visual, IT and Security teams, streamlining communication and ensuring alignment
· Generate, review and send daily reporting to designated stakeholders, ensuring the next day is well-prepared for success
· Answer and assist with switchboard calls from clients and employees, providing prompt and accurate information
· Submit workplace service tickets, ensuring timely resolution of issues
· Support local business units with various requests related to the workspace and client service, enhancing overall workplace satisfaction and productivity
*Qualifications*
· Experience in client service or hospitality roles
· Strong passion for and commitment to client service excellence
· Excellent communication skills, both written and verbal
· Bilingual or multilingual abilities are a plus
· Exceptional time management skills and ability to prioritize tasks effectively
· Ability to thrive in a fast-paced environment
· Ability to work independently as well as part of a team, demonstrating strong problem-solving capabilities
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