Patient Account Specialist

Patient Account Specialist

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

The Revenue Cycle Department is looking for a Customer Account Analyst I to join the team. Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence.

What you'll do:

• Participate in a comprehensive 12-week training program designed to set you up for success.
• Utilize our cutting-edge knowledge-based software to quickly access documents and adapt to training in real time.
• Deliver a world-class patient experience by handling billing inquiries with professionalism and care.
• Update patient demographics accurately and efficiently.
• Resolve billing concerns and provide clear, empathetic support to patients.
• Navigate challenging conversations with patience and professionalism.
• Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.

Shift: 8am-5pm, non-negotiable Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.

What We're Looking For:

• Call center experience (medical billing preferred).
• Strong attention to detail and ability to multi-task.
• A team player with a positive attitude and willingness to learn.
• Passion for problem-solving and service excellence.

Work in a compassionate and employee-focused culture where your voice matters. Be part of a supportive and growing team. Remote opportunity Must reside in Texas. Access to an incredible knowledge-based system that allows you to pull up key resources at a moment's notice. If you're ready to make an impact and grow in a mission-driven environment, we'd love to hear from you! Apply today and take the next step in your career.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

Required Education High School Diploma or equivalent and Experience 2 years Directly related medical billing and customer service experience for billing inquiries. Preferred Education Some college

Job Duties May perform some or all of the following duties: Answer incoming calls pertaining to patient inquiries. Handle outbound dialer calls related to patient balances. Take credit card payments over the telephone and post to patient's accounts accurately. Set up monthly payment plans on patient accounts. Add or correct insurance registration and files claims accordingly. Update demographics to include address and telephone numbers based on patient's telephone calls. Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others. Assist patients with various MyChart billing inquiries to include payment, payment plans, and insurance updates. Assist patient with questions regarding their Explanation of Benefits (EOB). Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient. Attend seminars, webinars, workshops, and actively participate in Occupational Training and Development and Compliance educational activities. Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions. Performs other duties as assigned.

Knowledge, Skills and Abilities Must be able to handle stressful situations including discussing outstanding balances with patients and taking the appropriate action. Work requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees. Work requires strong organizational skills. Work requires strong oral and written communication skills, including the use of medical terminology

Working Conditions Office Setting Salary Salary Negotiable Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center