Credit - Collections Clerk II
MiniMed Group
- # Credit - Collections Clerk IIApplyremote type: On-Sitelocations: Northridge, California, United States of Americatime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 29, 2026 (14 days left to apply)job requisition id: R-801487We anticipate the application window for this opening will close on - 29 Aug 2026**A Day in the Life****Responsibilities may include the following and other duties may be assigned.*** Collaborates with internal departments to support Financial Assistance approvals and facilitates third-party payment plan arrangements while maintaining compliance with company policies and established procedures.* Provides exceptional customer service by managing inbound and outbound calls with customers regarding payments, as well as supporting sales partners with payment plans and other customer account inquiries. Ensures patient accounts are accurately updated with all applicable transactions and detailed documentation.* Perform comprehensive reconciliation of assigned work queues and self-pay collection accounts, including processing correspondence, emails, voicemails, insurance verification, write-offs, work queue activities, and other assigned projects as business needs require.* Deliver exceptional customer service to both internal and external customers by maintaining a professional, courteous, and solution-oriented approach in all interactions.* Identify and appropriately escalate customer concerns or complaints that cannot be resolved at the representative level to the appropriate department or supervisor.* Adhere to established work schedules, including start times, breaks, and meal periods, in accordance with departmental expectations.* Retrieve and interpret Explanation of Benefits (EOB) documentation from various payer websites and accurately respond to inquiries regarding claim processing and payment details.* Read, interpret, and apply information from remittance advices, EOBs, and other payer correspondence received from government and commercial insurance carriers.* Maintain assigned work queues at targeted inventory levels to ensure timely account resolution, maximize cash collections, and reduce self-pay credit balances.* Consistently achieve departmental performance expectations by maintaining a productivity score of 100% or higher and an average quality score of 2.80 or above.* Complete additional assignments and special projects as directed by management.* Demonstrate flexibility to adjust work schedules and hours when business needs require, with appropriate advance notice.* Accurately follow and execute verbal and written instructions while maintaining attention to detail.* Support the onboarding and training of new team members by sharing knowledge, providing guidance, and reinforcing departmental processes and best practices.* Maintain a thorough understanding of corporate and departmental policies, procedures, and compliance requirements while effectively performing the responsibilities of a Collections Clerk within the Patient Financial Services department.* Demonstrate strong interpersonal, verbal, and written communication skills to effectively interact with patients, providers, payers, sales partners, and internal stakeholders in a professional and diplomatic manner.* Independently manage daily responsibilities while collaborating effectively within a team environment. Thrive in a fast-paced, high-volume setting by prioritizing workload, adapting to changing business needs, and maintaining accuracy despite frequent interruptions and competing priorities.**Minimum Requirements (Must Have)*** High School Diploma or GED* Requires minimum of 2 years of relevant collections experience or 3 years of customer service experience* Experience with Microsoft programs including Word, Excel, and Outlook* Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation* Experience with healthcare revenue cycle operations, including inter- and intra- departmental processes, Information Technology, and systems integration.**Nice to Have*** Data Entry Accuracy* Excellent Communication & Interpersonal Skills* Proven ability to manage multiple competing priorities simultaneously and thrive in a fast-paced environment.* Strong Sense of Ownership: Self-motivated professional who takes full accountability for project outcomes, problem-solving, and continuous improvement.**Important role details:*** Schedule Monday - Friday, 40 hours/week, flexible work arrangement* Full-time position* Location: On-site, San Antonio, TX#BetterDaysStartNow### Who we areMiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.### What we doWe’re here to make better days possible for people with diabetes.Joyful, messy, fully lived days. Days where things feel lighter, easier.For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.### What sets us apart**Our people-first priority.**At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.**Our life-transforming technologies.**No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.**Our focus on the future.**We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.For updates on job applications, please go to the candidate login page and sign in to check your application status.
- J-18808-Ljbffr MiniMed Group
Vacancy posted 2 days ago
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