Assistant General Manager

Assistant general Manager

Reports to: General Manager Compensation: Salary

Company Overview:

Margaritaville Resort is the top-rated hotel in Gatlinburg, with 163 rooms and suites, spa, on-property restaurant, bar, and coffee shop, and meeting space. The Margaritaville Resort prides itself on creating and delivering fun and escapism for all our guests and staff and is looking for an Assistant General Manager who will champion that culture every day.

POSITION SUMMARY:

Provide guidance and leadership to the Front Office, Housekeeping, Food and Beverage and Engineering Departments, ensuring consistent compliance with hotel policies and quality guest service; Responsible for oversight of all above mentioned department functions related to hotel operations; Responsible for ongoing success of hotel operation during, and in the absence of, the General Manager.

Essential DUTIES AND RESPONSIBILITIES:

Include the following:

• Verifies accuracy of cashiers' deposits and prepares them for a daily bank deposit.
• Perform administrative and clerical duties as needed.
• Responsible for producing accurate and timely report relative to service scores, expense control and other areas as requested by the General Manager.
• Verifies accuracy of cash on hand, including safe, petty cash, and logs any discrepancies on a daily basis.
• Prepares and delivers "daily reports" for hotel and transmits them to Hotel Partners' executive team.
• Establish a service-focused culture through leading daily meetings with front office staff, maintenance and housekeeping.
• Complete knowledge of all hotel systems including phone PBX system, key system, PMS systems, and Diverse programs.
• Knowledge of fire alarm system and evacuation procedures.
• Must have good knowledge of surrounding area, good people and telephone skills.
• Ensures security of guests, fellow employees, and hotel assets.
• Must be CPR certified, MSDS trained, and complete brand specific training program.
• Know and adhere to Diverse and Margaritaville brand specific standards.
• Must have knowledge of M3 accounting system.
• Maintain a clean and attractive work area, uniform, and person.
• Must exhibit a professional demeanor and all times and lead by example.
• Interacts with internal and external customers in a positive, professional and accommodating manner.
• Prepares month end reporting as requested by the General Manager.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Diverse and Margaritaville standards as outlined in the handbooks and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Perform any other job related duties as assigned.
• Other duties may be assigned by the supervisor as needed.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.

The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.


This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.