Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

*Must have prior State Farm experience*

ROLE DESCRIPTION: 
As a Customer Service Manager - State Farm Agent Team Member with James Pearson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Dedicated to customer service
• Prior insurance / managerial experience
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Bilingual Spanish preferred
• Prior State Farm experience

BENEFITS:

• 401K with 5% company match
• Base salary of $36-42k, with commission/bonus 60k+ earning potential
• Health benefits (Major medical, dental and vision)
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• 90 day paid training and development program
• Licensing course & fees 100% paid by agency
• No nights or weekends. Office hours are M-T 8:30-5:30 and F 8:30-5
• Monthly, quarterly and annual bonuses
• Travel reward incentives and bonuses
• Hiring bonus up to $1500 in the first 90 days
• Marketing leads & referrals provided
• Ability to earn unlimited PTO & half-days on Fridays