Operations Manager- Site

Operations Manager - Site The Operations Manager – Site will direct company programs and implement policy to ensure compliance with contract duties between the company and customer. Responsibilities Plan and develop work schedules to ensure adequate service. Prepare schedules for service personnel and assign personnel to routes. Inspect and evaluate the physical condition of establishment for program compliance (safety, quality, service). Conduct quality audits to ensure all work is completed and meets expectations. Audit and maintain inventories of supplies and equipment. Investigate new equipment and methods and promote improvements. Review customer requests for service to determine cause, type of malfunction, and address with manager. Implement organization policies and goals. Analyze and facilitate budget requests to identify areas where reductions can be made. Assist in promotion of services to develop new markets, increase market share, and achieve competitive position in the industry. Inspect plant and evaluate use of space and facilities. Assist with plans, budgets, and schedule modifications including cost estimates, bid sheets, and contracts. Ensure that site meets budget goals on a sustaining basis. Assist in development of long‑range plans, conceptual designs, and capital outlay requirements for program/process improvements. Coordinate program specifications, requirements for proposals and contracts, and associated documents. Compile data for preparing estimates. Maintain and report on the financial aspect of the business: labor hours, overhead, supplies, expenses, billing, forecasting, and any changes. Maintain a safe work environment for self and employees. Ensure compliance with local, state, and federal regulations (FLSA, OSHA, ADA, etc.). Direct supervisory management engaged in support of facilities programs. Act as liaison between company, customers, clients, employees, and subcontractors. Maintain contract and contractor status databases. Review all correspondence concerning contractors and respond as appropriate. Establish and maintain contact with contractors to ensure smooth working of the contract process. Conduct and attend meetings to communicate top‑down and bottom‑up on a consistent real‑time basis with customers, clients, and employees. Assist with human resource concerns and issues. Travel as required. Qualifications Bachelor’s degree in business, communications, or a related field from a four‑year college or university with 2–5 years of experience; or equivalent combination of education and experience. Valid driver’s license; may be required. Bilingual – a plus. Strong verbal and written communication skills. Customer service, problem solving, time management, project management, planning. Excellent communication, presentation, interviewing, coaching and training skills. Knowledge of Microsoft Office and computer skills. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the public. Supervisory experience: interview, hire, plan, assign, and direct work; approve and manage time for direct reports; performance evaluations; reward and discipline employees; address complaints and resolve problems. Ensure employees are properly trained on tasks and safety requirements. Physical Demands & Work Environment The employee is frequently required to sit, talk, or listen. The employee must be able to lift and/or move up to 35 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation & Schedule Base salary: $60,000 - $65,000 per year. Shift: 8:00 a.m. – 5:00 p.m., Monday–Friday (weekends may be required and on‑call). Benefits SBM offers comprehensive benefit packages. Equal Employment Opportunity SBM Management Services, LP and its affiliates are proud to be equal‑opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, veteran status, or other legally protected status. #J-18808-Ljbffr SBM Management Services, LP