Human Resources Coordinator

Company Description

Home Instead is dedicated to providing personalized, high-quality in-home care services for older adults. With a focus on enhancing the quality of life for seniors, our care solutions are tailored to meet individual needs. We strive to help older adults maintain their independence and dignity in the comfort of their own homes. Guided by a culture of compassion and excellence, we are committed to making a positive impact in our community.

Ready to grow your HR career while making a difference in the lives of seniors? Apply today with your resume!

Job Summary

The HR Coordinator plays a vital role in our company by managing the full lifecycle of our most valuable asset: our Care Professionals (Care Pros). This role focuses heavily on recruiting high-quality Care Pros, ensuring strict regulatory compliance, and driving employee engagement to improve retention. The ideal candidate is exceptionally organized, thrives in a fast-paced environment, and understands the unique staffing challenges of the home care industry.

Key Responsibilities

1. Recruitment & Talent Acquisition

• Source, screen, and interview qualified Care Professional applicants to meet ongoing client staffing needs.
• Manage job postings on platforms like Indeed, social media, and local community boards.
• Attend local job fairs and build partnerships with healthcare training schools to create a steady pipeline of applicants.

2. Onboarding & Compliance

• Conduct all pre-employment background checks, drug screenings, and reference checks in accordance with state regulations.
• Manage and verify Form I-9 documentation, utilizing E-Verify if required.
• Build and maintain audit-ready, compliant personnel files.
• Track and systematically update expiring credentials (CPR certifications, TB screenings, auto insurance, and professional licenses).

3. Orientation & Training Assistance

• Facilitate or assist with weekly/bi-weekly new hire orientations to introduce Care Pros to agency policies, culture, and safety standards.
• Ensure all mandatory introductory training modules are completed.

 4. Employee Engagement & Retention

• Develop and execute retention strategies.
• Conduct regular "check-in" calls with active Care Pros to gather feedback and address workplace concerns early.
• Coordinate employee appreciation events and initiatives to foster a supportive, connected team culture.

5. Employee Relations & Performance Management

• Work closely with leadership to address performance issues constructively; document and issue verbal and written warnings when policy violations occur.
• Assist leadership with workplace investigations and the termination process when necessary, ensuring all documentation is airtight.

Qualifications and Skills:

• Experience: Minimum of 2 years of HR or recruiting experience. Experience in home care, senior living, or a healthcare setting is a plus.
• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Industry Knowledge: Familiarity with state healthcare regulations, caregiver credentials, and labor laws is a plus.
• Tech Savvy: Proficient with Applicant Tracking Systems (ATS), HRIS and Microsoft Office.
• Soft Skills: Strong emotional intelligence, excellent communication skills, and a high degree of empathy for caregivers and seniors.

Salary: $70,000 - $75,000

Benefits: Flexible PTO, Medical, Dental and Vision Insurance, 401k with company match after 1 year