Housing Manager

The New York City Housing Authority (NYCHA) is seeking a Housing Manager for the Leased Housing Department’s Bronx Client Services team. This unit is responsible for conducting annual and interim reviews of household income and composition, processing lease renewals and rent increases, and communicating with program participants and landlords. Under the general supervision of the Deputy Director, the Housing Manager performs work of considerable responsibility related to the administration, management, and oversight of Housing Choice Voucher (HCV) Program operations. The Housing Manager exercises independent judgment and decision-making in carrying out assigned duties and is responsible for supervising staff who conduct annual and interim recertifications of household income and family composition, process lease renewals and contract rent increases, and communicate with program participants and landlords. This position oversees the day-to-day operations to ensure compliance with HUD regulations, agency policies and procedures, and program performance standards. The Housing Manager is responsible for promoting operational efficiency, maintaining quality control, providing staff leadership and technical guidance, and ensuring the timely and accurate completion of recertifications, lease renewals, and contract rent change transactions while delivering excellent customer service to participants, landlords, and stakeholders. Responsibilities include, but are not limited to, the following: Ensure understanding and compliance with NYCHA, state, and federal legislation and HUD guidelines for the Housing Choice Voucher program. Ensure compliance with NYCHA policy and procedure and HUD regulations, and timely and accurate completion of all work that relates to recertification and lease renewal processing. Ensure the timely and accurate response to all inquiries. Oversee the performance of staff, which includes supervision and training of staff, staff productivity, managing personnel and hiring actions, completing performance reviews, training, and disciplinary actions. Use HUD regulations, NYCHA policy, and procedure to review and evaluate documents to process lease renewals, annual, and interim recertifications. Assist in the performance analysis for the assigned area of responsibilities, including the preparation of reports, findings, and recommendations that relate to performance management. Provide technical assistance to staff to ensure accurate case processing. Navigate and identify system issues, fixes, and enhancements. Ensure prompt, accurate, and timely responses to external and internal inquiries. Establish working relationships with internal and external customers. Perform other duties as assigned. Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Housing Manager to be considered. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: Additional Information: INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS). Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. HOUSING MANAGER (HA) - 80210 Minimum Qualifications 1. A baccalaureate degree from an accredited college, and three years of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least 150 apartments, including overseeing the performance of duties such as: interviewing applicants, determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or 2. A four-year high-school diploma or its educational equivalent, and six years of the full-time satisfactory experience as described in "1" above; or 3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time satisfactory experience. However, all candidates must have a four-year high-school diploma or its educational equivalent. Preferred Skills Excellent knowledge of the HUD Regulations, Housing Choice Voucher Program rent calculation process, Upfront Income Verification, Leased Housing Department’s Policy and Procedures. Proficiency in Word, Excel, Outlook, and Microsoft applications. Ability to communicate clearly and concisely, both verbally and in writing. Excellent detail-orientation and follow-up skills. Excellent organizational and time management skills. Ability to work in a high-volume, fast-paced environment. Ability to navigate online databases. Excellent customer service skills, including proper business phone and email etiquette. Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public. Excellent Siebel navigational skills. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement NYCHA has no residency requirements Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr