Housing Case Manager

Compensation Range: $21/hr - $24/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.


Overview:

The Housing Case Manager (HCM) is responsible for a diverse array of case management activities, as well as supportive care coordination for assigned clients on their caseload.

Responsibilities:

Primary:

• HCM is responsible for conducting, at a minimum, 1 monthly home visit to each assigned resident, and providing comprehensive case management activities.
• These activities include, but are not limited to, conducting outreach, managing referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAAs and case conferences.

Secondary:

• Maintain client records as per funder and regulatory requirements (i.e. appropriate notes, uploads, and assessments and services plan)
  1. Meet with at least 95% of assigned caseload monthly or more frequently as needed
  2. Effectively manage 100% of assigned caseload, i.e. managing referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAAs and case conferences.
  3. Conduct thorough comprehensive assessments and robust service plans according to program standards, every 90 days

Other functions that may be required with this position include:

• Effectively manage assigned caseload, i.e. managing engagement, referrals, concrete needs, and client chart compliance
• Provide referrals and follow-ups when necessary for primary care, substance use, nutrition, clothing, mental health, financial management, and dental.
• Identify and schedule case conferences, using case conference tab, with internal and external providers.
• Utilizing the vast array of internal services available to clients, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Maintain chart compliance in line with internal and external guidelines
• Assist clients in obtaining and maintaining benefits like SNAP, SSI, Medicaid, HASA, and rental subsidies
• Conduct and document service provision in eICare as outlined by the contract's deliverables
• Help new clients move into their apartments, and support clients with their transition from homelessness to stable housing.
• In collaboration with the client, develop strength based individualized goals. Provide constructive feedback on goal participation during scheduled engagement.
• Assess and discuss financial management with the client, including following up with the client on any rent obligation, maintaining an active subsidy, consistently making utility payments, and food and nutritional needs.
• As needed, accompany the client in the community on scheduled appointments.
• Participate in weekly supervision with your supervisor, coming to the meetings prepared.
• Complete all required reports and paperwork before the prescribed deadlines.
• Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS

Job Requirements:

• Bachelor's degree preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting.
• Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals with multiple chronic medical and/or behavioral health conditions.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at View email address on click.appcast.io


Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit


Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.


Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.