Customer Success Representative

Customer Success Representative

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. We're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

We're hiring a Customer Success Representative for a boutique fitness and wellness brand with multiple studio locations — managing daily client communication, running client journey workflows, and supporting studio operations and light marketing.

What Your Day-to-Day Will Look Like:

• Customer Support: Manage daily customer support across email and messaging channels, handling roughly 50+ inquiries per day.
• Client Journey Workflows: Execute onboarding, follow-up, and retention workflows, including welcome messages, post-visit check-ins, and promotional follow-ups by email and WhatsApp.
• Sales Conversion: Guide clients toward memberships, credits, and consultations, and proactively follow up with trial customers to drive conversion into paid memberships.
• Bookings & Inquiries: Coordinate booking links and answer client questions about services and memberships, routing complex inquiries to the internal team when needed.
• Lifecycle Nurture: Follow structured lifecycle flows to nurture leads and existing members, and share promotional offers, discounts, and limited-time packages.
• Data & Payroll Support: Extract class and attendance data from the booking system and maintain the spreadsheets used for instructor payroll calculations.
• Operations Support: Support basic reporting, data organization, and back-office coordination across multiple studio locations.
• Marketing Support: Assist with email campaign execution and scheduling, provide ad hoc support to the marketing agency, and organize marketing assets and customer lists.

What You Bring:

• Experience: 2+ years in customer support, client success, or administrative roles.
• Communication: Strong written English communication skills (German is a strong plus).
• Channel Experience: Experience managing customer interactions via email and messaging platforms.
• Spreadsheets: Comfort working in spreadsheets (data entry, organization, basic formulas).
• Follow-Through: Detail-oriented with strong follow-through and the ability to learn new systems quickly.
• Availability: Availability during Central European Time (preferred 12:00 PM – 9:00 PM CET or similar coverage).
• Durable Skills: Ambitious, proactive, and reliable, and a positive, good-hearted team player.

Bonus Points if:

• You have experience in boutique fitness, wellness, or hospitality.
• You have exposure to CRM or booking systems (e.g., Mindbody, Eversports).
• You have a basic understanding of sales or customer lifecycle marketing.
• You have experience supporting payroll or operational reporting.

What We Offer:

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap:

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.