Pipeline Bilingual Spanish Branch Manager - Montgomery County MD Branches

Branch Manager (Bilingual Spanish/English) – Montgomery County region Overview Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Primary Responsibilities Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Conducts interviews and selects employees based on staffing model. Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution/escalations. Engages with all team members and business partners as appropriate. Independently processes all Business Banking loan requests up to $100,000. Proactively bundles products and services as appropriate. Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Completes other related duties as assigned. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Scope of Responsibilities This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch. Supervisory/Managerial Responsibilities Branch Managers generally have direct reporting responsibility for branch staff. Qualifications Education: Bachelor’s degree, or in lieu of a degree, four (4) years of relevant experience including a minimum of three years of sales experience. Managerial Experience: Minimum two years of managerial experience or proven leadership abilities. Licensing & Certifications: Insurance licensing (Life/Accident and Health) required within 18 months of entry. M&T Business Banking Specialist certification required within 18 months of hire. M&T Way Certified is required; Precision Leadership Certified and bilingual/Spanish certification are preferred. Technical Skills: Proficiency with Microsoft Office, internet, and email; strong computer skills. Banking Knowledge: Demonstrated strong knowledge of Business Banking products, services, and client relationship management; strong financial services product knowledge preferred. Communication: Excellent communication and interpersonal skills; proven ability to coach customer service; ability to communicate with all levels of personnel and partners. Must be able to communicate verbally and in writing with customers in both English and a second language. Organizational: Strong organization, time management, and prioritization skills. Preferred Qualifications Demonstrated sales/business development experience and success; fundamental understanding of profitability. Ability to communicate and function professionally with all levels of personnel and business partners across the organization. Strong financial services product knowledge preferred. Compensation M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $72,200.00 – $120,300.00 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Rockville, Maryland, United States of America #J-18808-Ljbffr M&T Bank