Bilingual Grief Support Specialist (English/Spanish)

CaringMatters welcomes and celebrates diversity in all its forms. We welcome applications that reflect a variety of backgrounds based on ideology, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, first generation college goers, and other factors protected by law. CaringMatters is proud to be an equal-opportunity employer that is committed to promoting a diverse and inclusive workplace.

POSITION DESCRIPTION

Development and Database Operations Manager POSITION TITLE: Development and Database Operations Manager REPORTS TO: Chief Operating Officer (COO) Since 1989, CaringMatters, located in Gaithersburg, MD, has been a nonprofit organization that provides compassionate support services for people of all ages who are facing serious illness, end-of-life, caregiving, loss, and grief. Through companionship, social, emotional, and practical support, CaringMatters helps people find comfort and connection during life’s most challenging moments. Our team is committed to creating a culture of compassion, respect, collaboration, and excellence in service to the individuals and families we support. Position Summary This new position will be instrumental in developing and maintaining all databases that will support CM's objectives to increase fund-raised revenue, enhance relationships with donors, and assess our progress in serving program participants. The position will be the system's primary owner and administrator to lead CaringMatters' transition from its legacy database for donors, volunteers and client/patients to Bloomerang. They will be responsible for establishing standards, procedures, and training needed to ensure reliable, useful data. The initial work will focus on the donor portion of the database. The position will also support several tasks related to successful grant proposals. The ideal candidate will have multiple years of experience in nonprofit development and hands on experience in managing databases that accomplish the above objectives, especially CRM. They would be highly organized, detail-oriented, collaborative, and comfortable in taking ownership of complex systems and projects. Responsibilities Database Transition and Management (Primary Responsibility) Lead CaringMatters’ transition to Bloomerang, coordinating with staff, volunteers, the vendor, and outside consultants. Oversee data mapping, validation, cleanup, and quality assurance, resolving issues that affect data integrity. Serve as Bloomerang’s primary administrator, including system configuration, user access, and ongoing maintenance. Establish and maintain data-entry standards and standard operating procedures for constituent records, gift processing, acknowledgments, reporting, and cleanup. Train staff and volunteers and serve as the primary internal resource for database questions and best practices. Regularly audit and improve data quality, including duplicate, incomplete, and inconsistent records. Create reports, dashboards, queries, lists, and exports, and recommend ways donor data can support fundraising strategy and performance tracking. Partner with the Grants Specialist to research funding opportunities and prepare grant applications, letters of inquiry, renewals, and reports. Develop and maintain a system containing grant records and deadlines, including submissions, awards, restrictions, reporting requirements, and funder correspondence. Event and Other Development Responsibilities Process and record donations, pledges, sponsorships, in-kind contributions, and other charitable revenue, and manage timely acknowledgments and pledge reminders. Support donor stewardship, appeals, Annual Sponsorships, the Pam Hard Legacy Circle, and other campaigns, ensuring communications, commitments, and follow-up are documented in Bloomerang. Provide database and administrative support for signature fundraising events and collaborate with the Chief Communications Officer and other staff on fundraising communications, and support other development priorities as assigned. Qualifications Bachelor’s degree or an equivalent combination of education and relevant experience. At least three years of experience in nonprofit development, fundraising operations, donor relations, database management, or a related role. Hands-on experience managing a donor database or CRM; experience with a conversion, migration, or significant data-cleanup project is a plus. Bloomerang experience also a plus. Experience with gift processing, donor acknowledgments, reporting, data standards, and written procedures. Ability to train and support staff and volunteers with varying levels of database experience. Exceptional organization, attention to detail, follow-through, and ability to manage competing priorities. Experience with grant research, writing, and reporting, and with fundraising event support, is preferred. Ability to maintain confidentiality and a commitment to CaringMatters’ mission and values. Salary and Benefits Annual salary of $60,000–$70,000, depending on experience. Benefits include health insurance, a retirement plan with agency match, and long-term disability insurance. Professional development opportunities and a warm, flexible, and empowering work environment. Hybrid work arrangement, with a minimum of 60% of work time in the office.

POSITION DESCRIPTION

REPORTS TO: Director of Adult Bereavement Services STATUS: Hourly, part-time, nonexempt (8-10 hours/week) Since 1989, CaringMatters, located in Gaithersburg, MD, has been a nonprofit organization that provides compassionate support services for people of all ages who are facing serious illness, end-of-life, caregiving, loss, and grief. Through companionship, social, emotional, and practical support, CaringMatters helps people find comfort and connection during life’s most challenging moments. Our team is committed to creating a culture of compassion, respect, collaboration, and excellence in service to the individuals and families we support. Position Summary The Bilingual Adult Bereavement Specialist will serve as a bridge between CaringMatters and the Latino community by increasing awareness of our free adult bereavement services, recruiting volunteers, and connecting grieving individuals with support resources. This position will also provide direct support to grieving adults through phone outreach/support and support group facilitation. Responsibilities Conduct outreach to Latino community organizations, faith communities, and other partners throughout Montgomery County. Respond to inquiries from grieving adults and provide supportive phone consultations. Facilitate bereavement support groups in English and/or Spanish. Assist with participant intakes and referrals as needed. Maintain appropriate documentation and program data. Collaborate with CaringMatters staff to strengthen culturally responsive services and community partnerships. Qualifications Bachelor’s degree in Thanatology, Social Work, Counseling, Psychology, Human Services, or a related field preferred. Equivalent combination of relevant work experience and demonstrated skills may be substituted for formal education. Fluency in both Spanish and English required. Experience providing grief support, counseling, or group facilitation preferred. Strong interpersonal, communication, and community engagement skills. Knowledge of the Latino community in Montgomery County preferred. Ability to work independently and collaboratively as part of a team. Ability to maintain confidentiality and handle sensitive information with compassion and professionalism. Commitment to the mission and values of CaringMatters. Salary and Working Conditions Salary: $25-30 per hour. Combination of community outreach, remote work, and on-site activities as needed. Some evening hours will be required for support groups and community events. To Apply To apply, please send cover letter and resume to View email address on click.appcast.io and put Adult Bereavement Specialist - your name in the subject line. No phone calls, please. #J-18808-Ljbffr CaringMatters, Inc.