Configuration Technician - L4- 2nd shift - NAIC2

Configuration Technician – 2nd Shift – NAIC2 – L4 Overview The Configuration Technician I role performs production‑level logical configurations and testing. This position follows detailed work instructions provided by the Engineering team to accomplish tasks. It works cross‑functionally with other teams within the Supply Chain organization and reports directly to the Production Supervisor. Job Responsibilities Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices. Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs. Implement knowledge and strong understanding of how the operations of the department impact other diverse work units. Applies technical knowledge of product to ensure proper functionality and operation. Assist in optimization of work instructions and further documentation. Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional. Logical work to load OS (Operating system), loading license, and update firmware per customer requirements. Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs). Use established tools to communicate task status on a continuous basis. Capture QC records and perform QC checks to validate logical configuration requirements. Complete physical audit of equipment and accessories. Understanding of installation and configuration instructions with various platforms of hardware and ensuring accurate information capture. Provide input for continual improvement of customer production solutions. Education Qualifications Associate's Degree in Information Technology preferred. Work Experience A minimum of 2 years' progressive experience in a related field required. Other Work Experience 1–2 years of hands‑on experience with router/switch, wireless, voice, security, and SAN solutions. Travel Requirements None. Knowledge, Skills, And Abilities Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions. Demonstrates discipline of planning, organizing, and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards. Identifies documentation needs and develops technical reference documentation in accordance with standards and styles. Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Serves in a "player coach" role by managing, reviewing and conducting the day‑to‑day work in a specific technical domain area; applies domain knowledge to develop solutions to problems. Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends. Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly. Ability to take instruction and independently execute on directives. Ability to read engineering drawings (network designs documents, rack elevations). Knowledge of different testing hardware and software platforms. Knowledge of a broad range of network infrastructure cable types and best practices. Experience at working both independently and in a team‑oriented, collaborative environment is essential. Can conform to shifting priorities, demands, and timelines through analytical and problem‑solving capabilities and the ability to prioritize in a high‑pressure environment. Strong written and oral communication skills. This role includes assignment of work for specific WWT customers. Some customers have specific on‑boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department. Licenses and Certifications CCNA – Cisco Certified Network Technician preferred. Physical Demands Sitting: Frequently Standing: Constantly Walking: Frequently Stooping, kneeling, crouching: Frequently Reaching 30" to 72": Constantly Eye/hand coordination: Constantly Lifting (up to 50lbs): Frequently Lifting Overhead: Occasionally Carrying: Frequently Twisting/Turning: Frequently Fine Motor Coordination (keying, labeling): Occasionally Fine Motor Coordination (pinch, tool use, stripping wire): Frequently Fine Motor Coordination (pick & place small parts): Constantly Gripping/Grasping: Frequently Climb (more than 2 steps): Occasionally Working Environment Work near moving machinery: Constant Fumes or airborne particles: Frequent Toxic or caustic chemicals: Frequent Risk of electrical shock: Frequent Extremes: heat (non‑weather): Occasional Individual Contributor Individual Contributor. Level of Autonomy Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy. Compensation / Benefits A reasonable estimate of the current base salary range for this position is $19.42 – $24.28 an hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. We offer the following benefits to all full‑time employees: Health and Wellbeing: Health, Dental, and Vision Care; Onsite Health Centers; Employee Assistance Program; Wellness program. Financial Benefits: Competitive pay; Profit Sharing; 401(k) Plan with Company Matching; Life and Disability Insurance; Tuition Reimbursement. Paid Time Off: PTO & Holidays; Parental Leave; Sick Leave; Military Leave; Bereavement. Additional Perks: Nursing Mothers Benefits; Voluntary Legal; Pet Insurance; Employee Discount Program. Equal Opportunity Employer World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring WWT remains a great place to work for all. #J-18808-Ljbffr World Wide Technology