Pre-Approval Specialist

Position Overview The Pre‑Approval Specialist serves as a liaison between the organization’s internal and external clients, overseeing and directly involved in the loan process from start to finish to aid CrossCountry Mortgage borrowers in obtaining the best financial program. Key Responsibilities Provide superior customer service by communicating with borrowers to assist clients in understanding loan programs, costs, and various applicable loan documents. Review and audit income, assets, run DU, and verify credit documentation within the mortgage file to ensure loan stability. Review mortgage loan disclosure packages and deliver them to borrowers, including but not limited to rate disclosure and re‑disclosure packages. Assist in managing a pipeline consisting of Conventional, FHA, VA, and USDA loans, along with 203k, Jumbo, and reverse mortgage products. Ensure the structure of the loan presents the best program based on the borrower’s financial circumstances. Review the file for any missing documentation that best supports approval. Communicate loan program and costs with borrowers (license required for this duty to be performed). Pre‑underwrite items to help support approval of the loan (paystubs, credit reports, W2’s, bank statements, court orders, etc.). Input feed for disclosures, present, and set up the loan to best fit borrower’s needs. Qualifications and Skills Bachelor’s degree and/or equivalent combination of education/experience. 3‑5 years residential mortgage processing experience. Experience with Encompass LOS (preferred). Prior underwriting or processing experience (a plus). Knowledge of RESPA guidelines and all mortgage and consumer regulations. Knowledge of DU, LP, Microsoft Outlook, and Windows. Excellent math and analytics skills. Excellent communication skills. Excellent prioritization and time management skills to meet deadlines. EEO Statement CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hairstyle or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). #J-18808-Ljbffr CCM CrossCountry Mortgage, LLC