LEAD EMERGENCY SERVICES DISPATCHER

Summary

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The primary purpose of this position is to perform and lead routine, recurring vehicle dispatch and recordkeeping duties for the assigned organization. Processes, plans, and schedules vehicles to fill approved vehicle requests. Returns requests received without approval. Duties also include dispatching operators as required.

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Duties

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• Leads three or more motor vehicle dispatchers in the performance of dispatching related duties.
• Provides emergency 911-call taking and communication services.
• Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies.
• Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center for the base fire alarm system and the Enhanced 911 system.
• Executes the Fire Protection Logistics Program, ensuring the Logistics Program complies with legal and regulatory requirements and meets customer needs.

Requirements

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Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecommunicator, Level I and II within 12 months of hire.
• Must be able to obtain and maintain current Emergency Medical Dispatch (EMD) certification, CPR, and Hazardous Materials Awareness; includes initial and follow-up certifications within 12 months of hire.
• Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays).
• Incumbent is required to perform critical services regardless of weather conditions or base closure.
• May be required to respond on off-duty time during a conflagration or stay over until an emergency has been terminated or until properly relieved.
• This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. [Cont...]
• Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
• Position requires wearing a prescribed uniform and maintaining a professional appearance.
• This position is emergency essential. In the event of a crisis situation, the incumbent, or designated alternate, must continue to perform the Emergency-Essential duties until relieved by proper authority. [Cont...]
• Incumbent or designated alternate may be required to take part in readiness exercises. Position cannot be vacated during national emergency or mobilization without impairing the capability of the organization to function effectively. [Cont...]
• This meets the criteria of an Emergency-Essential position and requires that the incumbent, or the designated alternate, be removed from any military recall status. Employee must sign DD Form 2365 as a condition of employment.
• This is a Mission-Essential position performing a Mission-Critical-Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06 , or equivalent in other pay systems. Examples of specialized experience include: Operational knowledge of computerized communications equipment typical of a 911 call center, alarm equipment and systems, and radio usage and procedures to receive, record, monitor, and relay information; Knowledge of emergency services dispatching procedures, resources and capabilities, and related documentation requirements to coordinate an appropriate response to fire, police, medical, aircraft and various special emergency situations (confined space, HAZMAT, water rescue, high angle, etc.); Knowledge of EMD procedures to instructs patients and bystanders on rendering medical aid; Geographical knowledge of the installation and adjacent housing areas, and ability to read road and utility grid maps to properly direct emergency responders.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of basic computer operations to include word processing, retrieval, and input of data.
2. Knowledge of types of emergency apparatus and equipment needed for a variety of emergency situations.
3. Skill and ability to read grid maps that reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control.
4. Skill and ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
5. Ability to work independently without immediate supervision. Ability to prioritize, multi-task and organize work.
6. Ability to orient, instruct and inform lower-graded employees, distribute/balance work assignments, monitor work accomplishment and keep supervisors informed.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Direct Deposit: All federal employees are required to have direct deposit.

Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here .

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.