Online Chat Support Agent

Description

The Fire Department of Liberty Township is seeking an Online Chat Support Agent to join our team in Clayton. This full-time, remote position is an excellent entry-level opportunity for individuals passionate about public safety and eager to provide exceptional support to the community we serve.

As an Online Chat Support Agent, you will be the first point of contact for community members seeking information, assistance, and non-emergency support through our digital communication channels. You will play a vital role in ensuring that residents receive timely, accurate, and compassionate responses while helping our department maintain strong connections with the public it protects.

This remote role offers a competitive salary range of $49,000 - $55,000 yearly, along with the opportunity to grow within a dedicated public safety organization committed to serving Liberty Township with professionalism and care.

Responsibilities

• Respond promptly and professionally to online chat inquiries from community members
• Provide accurate information regarding department services, programs, and non-emergency matters
• Direct urgent or emergency situations to the appropriate emergency response channels
• Maintain detailed and accurate records of all chat interactions
• Escalate complex or sensitive inquiries to the appropriate department personnel
• Ensure a compassionate and respectful tone in all community communications
• Stay informed about department policies, procedures, and community resources
• Collaborate with team members to maintain consistent service quality
• Identify recurring community questions and report trends to supervisors
• Adhere to privacy and confidentiality standards when handling community information
• Participate in ongoing training to stay current with department protocols
• Support the department's mission of protecting and serving Liberty Township residents

Requirements

• High school diploma or equivalent
• Strong written communication skills with attention to grammar and clarity
• Ability to type quickly and accurately while managing multiple chat conversations
• Basic computer proficiency and comfort using digital communication tools
• Excellent customer service and interpersonal skills
• Ability to remain calm and professional in high-pressure situations
• Strong attention to detail and organizational abilities
• Ability to work independently in a remote environment
• Willingness to learn department procedures and public safety protocols
• Commitment to maintaining confidentiality and handling sensitive information responsibly
• Reliable internet connection and a suitable remote workspace
• Availability to work full-time hours as scheduled