Account Representative

Account RepresentativeLocation: Coral Springs, FL, US Job Family: Consumer Country/Region: United StatesTo service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers' questions and resolve inquiries. Complete and/or update all pertinent records in Brightree.Major Areas of Accountability:Process leads from external departments to complete the necessary follow-up and product offeringsPlace outbound telephone calls in response to the customer's inquiry as documented on the correspondence, or other approved marketing leadResearch and problem resolution, communicating the outcome to the customer as appropriateComplete and/or update all pertinent records in Brightree using Corporate Compliance GuidelinesExceeds Quality and Quantity Performance StandardsSets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or ProceduresSupportive in assisting the Department's Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.Establish and maintain effective working relationships with customers and/or co-workersEstablish and maintain effective knowledge of policies, procedures, and skills required to complete job dutiesAvailable and flexible in scheduling to meet the changing business requirements of the positionResponsible for following good housekeeping and quality proceduresFollows and observes all safety practicesAdditional duties required as directed by departmental managementComfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.Basic Qualifications:High school diploma or equivalentMinimum of one year experience in the fieldWillingness to engage in telephone direct salesAbility to take initiative and work independentlyPreferred Qualifications:English/Spanish bilingual preferredDME experienceBrightree experienceCall center experience a plus as position entails a high amount of customer interaction over the phoneAt Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance.Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events.Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $49,360 - $60,904. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.