Assistant Operations Manager

GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check‑in procedures are followed. Actively engaging club member base, regularly greeting and interacting with members, and conducting member satisfaction is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by maintaining a friendly, customer‑service environment and achieving dues results each month.

ESSENTIAL DUTIES & RESPONSIBILITIES

Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters Monitor club facilities for appearance and equipment and resolve or elevate issues that detract from the member experience Assist in providing direction to janitorial service Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience Ensure all front desk, kids club and Armbar adhere to policies and procedures Drive club efforts in achieving revenue goals in Dues, Retail, Juice Bar and ancillary revenue Responsible for collecting EFT dues on members, making phone calls for past‑due members and members with invalid credit cards Work with OM in planning and implementation of promotions and merchandising Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure Follow‑up with compliance checks by monitoring club systems and employee performance Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check‑in, class check‑in, telephone inquiry, guest registration, cash handling, member ID cards Maintain an efficient back office Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control Make daily banking deposits Monday – Friday Order and maintain all supplies Supervise point‑of‑sales (POS) operations and file daily and weekly club revenue reports Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

CUSTOMER SERVICE

Greet all incoming members and guests Ensure Guest Fitness Profiles are completed and appropriate fees are collected Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests Handle member service issues including personal training, guest, lost and found items, new membership cards, address changes, EFT setup or change, and billing and payment questions Record lost and found items on the Lost and Found Property Log and secure items per policy Ensure required forms are available, completed and processed properly (e.g., Kid's Club, Group X Reservation sheets) Promote and sell merchandise Assist in the planning and implementation of promotions and merchandising Keep front desk area and lobby clutter‑free and orderly Perform general cleaning duties including hourly locker‑room checks Ensure all team members are in the proper uniform

ORGANIZATION RELATIONSHIPS

The Assistant Operations Manager will report directly to the Operations Manager and/or General Manager. The AOM will communicate and enforce all policy and procedures with the Operations Team. Duties require interaction with all club members and employees.

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus Understand and follow oral and written instructions Can multi‑task and perform tasks with accuracy and attention to detail Must be a team player and possess a can‑do attitude Adhere to meal and rest break periods and must clock in and out for all shift times Minimum certifications/educational level: High school diploma or GED required Current CPR/AED certification State certification (see state specific requirements) Must complete Kid's Club Attendant training prior to working alone in Kid's Club Minimum experience: Must have 2+ years customer service experience in health club, retail, hospitality or food service industry Experience with multiple phone lines preferred Basic computer skills Physical Requirements: Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym. #J-18808-Ljbffr UFC GYM