CASE MANAGER

Case Manager

Reports To: Team Lead
Employment Type: Full-Time
Location: Community-Based Services Program

Help Individuals Connect to the Resources They Need to Thrive

At RHD, we believe recovery, independence, and community inclusion begin with access to the right supports. We are seeking a compassionate, organized, and motivated Case Manager to help individuals navigate services, overcome barriers, and achieve their personal goals.

This role is ideal for someone who enjoys working directly with people, building community partnerships, and making a meaningful difference in the lives of individuals receiving behavioral health, substance use, or developmental disability services.

Position Summary

The Case Manager provides community-based case management services designed to help participants access the resources and supports necessary to meet their individualized needs.

This position works directly with participants in community settings, serving as an advocate, resource coordinator, and member of a multidisciplinary treatment team. The Case Manager assists with the implementation of treatment and recovery plans, identifies service gaps, and connects individuals to community-based supports that promote long-term success and independence.

A commitment to the RHD values and person-centered services is expected in all aspects of the role.

Why Join Our Team?

Competitive Benefits

• Competitive Compensation
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Company-Paid Training
• Employee Referral Programs

Professional Growth

• Ongoing Professional Development
• Community-Based Human Services Experience
• Multidisciplinary Team Environment
• Career Advancement Opportunities

Meaningful Work

• Help individuals achieve recovery and independence
• Make a direct impact in your community
• Build meaningful relationships
• Support access to life-changing services and resources

Essential Duties and Responsibilities

Team-Based Planning & Collaboration

• Participate as a member of a multidisciplinary treatment team.
• Assist in the development and ongoing review of individualized recovery plans.
• Collaborate with participants, families, clinical staff, medical providers, and community partners.
• Support a holistic, strengths-based approach to service delivery.
• Advocate for participant needs and self-determination.

Community-Based Case Management

• Meet with participants in community settings, homes, and other service locations.
• Assess participant needs and identify appropriate resources and supports.
• Connect individuals to behavioral health, healthcare, housing, employment, educational, vocational, and community services.
• Assist participants in navigating complex service systems.
• Monitor progress toward recovery and treatment goals.
• Help address barriers to successful community living.

Resource Coordination & Advocacy

• Develop and maintain relationships with community agencies and providers.
• Identify service gaps and barriers impacting participants.
• Advocate for participant access to needed services and supports.
• Assist participants in obtaining benefits, resources, and community services.

Documentation & Compliance

• Complete required assessments, service plans, progress notes, and reports.
• Maintain accurate and timely documentation in accordance with agency, funding, licensing, and accreditation standards.
• Ensure confidentiality and compliance with all applicable regulations and policies.
• Complete other administrative duties as assigned.

Qualifications

Required Education

• Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, Counseling, or a related field.

Preferred Experience

• One (1) year of Case Management experience.
• Two (2) years of experience supporting individuals in:
  • Behavioral Health
  • Substance Use Recovery Services
  • Intellectual and Developmental Disabilities
  • Human Services Programs

Additional Requirements

• Valid Driver's License
• Ability to travel throughout the service area
• Intermediate computer skills

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong communication and interpersonal skills
• Ability to build rapport and professional relationships
• Knowledge of community resources and service systems
• Strong organizational and time-management skills
• Problem-solving and advocacy abilities
• Documentation and recordkeeping proficiency
• Ability to work independently in community settings
• Commitment to person-centered and recovery-oriented services

Working Conditions

This position is primarily community-based and may involve:

• Travel throughout the program service area
• Home visits and community appointments
• Transportation of participants to appointments and services when required
• Exposure to varying environmental and weather conditions

Potential exposure may include:

• Dust, fumes, and outdoor conditions
• Extreme heat or cold
• Loud noise environments
• Community and public settings

Physical Requirements

The employee must be able to:

• Stand, sit, and walk for extended periods
• Climb stairs and navigate community environments
• Reach, bend, stoop, kneel, crouch, and crawl when necessary
• Push and pull objects
• Perform repetitive motions such as typing and documentation
• Lift and move up to 50 pounds occasionally
• Drive regularly throughout the service area

Reporting Relationships

Direct Supervisor: Team Lead / Unit Director

About RHD

Resources for Human Development (RHD) is part of the Inperium family of companies and is dedicated to helping individuals achieve greater independence, recovery, and quality of life through person-centered services and community-based supports.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium, Inc., and affiliated organizations provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, disability, veteran status, sexual orientation, gender identity, genetic information, marital status, pregnancy, childbirth, or any other status protected by law.

Join our team and help connect individuals to the resources, services, and opportunities they need to build better futures.