Operations Coordinator

Operations Coordinator (Fleet Growth Bets) Location: Remote (Aligned to Los Angeles, CA) Employment Type: Contract Contract Duration: Through July 31, 2026 Industry: Transportation, Mobility, Logistics, Operations About the Role *** is seeking a sharp, organized, and proactive Operations Coordinator to serve as the operational backbone for our highest-priority, fleet-based Growth Bets. This role supports high-touch products including Elite, College Shuttles, Health, and Transit , and sits at the intersection of hands-on execution and operational scale. You’ll act as the bridge between manual workflows and future automation—executing with urgency while helping define the foundation for scalable, automated solutions. This is a highly visible role for someone who thrives in fast-moving, ambiguous environments and brings a strong customer-first mindset. Responsibilities Operational Execution Serve as the “boots on the ground” for fleet operations, managing driver traiting and tagging, photo audits, and profile standards Ensure a seamless, compliant rider and driver experience across all supported fleet products Onboarding & Triage Proactively resolve background check (BGC) and document blockers Accelerate driver onboarding pipelines to meet aggressive growth and scaling targets Compliance & Risk Management Maintain 100% audit coverage for specialized drivers (fingerprinted, chauffeur, trained) Identify, document, and escalate compliance gaps to protect legal, safety, and operational standards Coordinate weekly reconciliation for complex payment models (hourly and per-trip) Ensure timely, accurate payments delivered within defined scope Analytics & Performance Monitoring Monitor fulfillment metrics, cancellation rates, and ETAs in real time Proactively resolve driver and partner pain points using operational data Process Improvement & Documentation Capture and document operational patterns, workflows, and operational “hacks” Help define functional requirements for future product and operations automation roadmaps Cross-Functional Collaboration Partner with internal teams and third-party vendors Support smooth execution of new city launches and fleet product rollouts Qualifications Required Experience 2–3+ years of experience in operations, logistics, or project coordination Experience supporting fast-paced, high-growth, or startup environments Core Competencies High level of autonomy with a “no task too small” mindset Strong problem-solving skills and comfort navigating technical ambiguity Excellent communication skills with the ability to collaborate across teams and external partners Exceptional attention to detail, particularly around data accuracy and compliance #J-18808-Ljbffr ICON Consultants, LP