Patient Services Coordinator- Diagnostic Imaging

Patient Services Coordinator

The primary purpose of the Patient Services Coordinator is to provide and coordinate all tasks associated with patient services. The Patient Services Coordinator impacts patient care services throughout MDACC.

Core Values

• Caring Behaviors
• Courtesy: Is respectful and courteous to each other at all times
• Friendliness/Teamwork: Promotes and rewards teamwork; Is sensitive to the concerns of our patients and our co-workers
• Integrity Behaviors
• Reliability: Communicates frequently, honestly and openly
• Accountability: Holds self and others accountable for practicing our values
• Safety: Notices a safety concern and brings it to someone's attention; Models safe behaviors (wears badge, washes hands, keeps work area clean and orderly)
• Discovery Behaviors
• Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas
• Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so

Key Functions

• Patient Interaction:
• Greets, orients and answers questions
• Advises patients and family members of available services
• Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments
• Confirms clinic appointments in accordance with identified unit protocol(s)
• Communication with patients and multidisciplinary teams:
• Transcribe and coordinate physician orders
• Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas
• Record Maintenance:
• Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed
• Updates relevant patient information in order to maintain an accurate patient record
• Responsible for the security and confidentiality of patient information at all times
• Handles and processes a complex and varied series of documents and situations
• Financial Activities:
• Reviews and reconciles patient charge documents in accordance with established departmental processes
• Enters technical charges as needed
• May collect and reconcile cash payments as needed
• Identifies and initiates the prepayment and financial counseling as appropriate
• Work environment:
• Assist in maintaining a safe environment for patients, co-workers, and visitors

Requirements

Education

Required: High school diploma or equivalent.

Preferred: Associate degree in Business, Health Services Administration or related field.

Experience

Required: Three years customer service experience. May substitute additional education for required experience on a one-to-one basis.

Preferred: Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.