Retention Specialist (Bilingual - Spanish)

Job Description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.

Responsibilities:

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• Communicate directly with customers, utilizing strategies to retain the business of existing customers
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• Ensure a high level of customer satisfaction through proactive support and active listening
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• Address customer concerns and provide solutions
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• Responsible for proper pipeline management within CRM tools
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• Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
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• Educate customers on the value of our services
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• Lead retention efforts to maintain or increase volume retention across the portfolio
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Required Qualifications:

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• Minimum five-year customer service and or two years of retention experience
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• Results-oriented self-starter with disciplined workflow practices
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• Strong problem-solving and decision-making abilities
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• Ability to isolate and overcome objections
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• Ability to accomplish objectives during challenging customer interactions
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• Comfortable managing email, Google Docs, and CRM system
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• Empathy and patience
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• Strong de-escalation ability
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