Community Development Manager

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 99 years of success and continued growth, NASB is seeking new team members eager to grow with us! We are currently looking for a Community Development Manager to join our Risk Management team. Job Summary The Community Development Manager supports NASB’s Community Reinvestment Act (CRA) objectives through developing and maintaining partnerships with nonprofits, community groups, and other organizations serving low-to-moderate income (LMI) individuals and communities. This position is a visible representative of NASB in the community. Responsibilities include identifying and coordinating CRA community development (CD) opportunities, cultivating community partnerships, facilitating financial education and community events and supporting CD lending, investment and service opportunities. This role requires strong relationship building, communication, public speaking, and facilitation skills; sound judgment; adaptability; and demonstrated commitment to community service and community impact. What You Can Expect To Work On Supports the VP, CRA/Fair Lending Compliance Officer in implementing the Bank’s CRA CD strategy, goals, initiatives, and projects. Builds and maintains relationships with nonprofits, community groups, housing organizations, and other stakeholders, emphasizing those serving LMI individuals and communities. Serves as NASB’s community ambassador, professionally representing the Bank at meetings, events, workshops, coalitions, and other approved activities. Conducts community listening sessions and partner meetings to assess needs and opportunities for lending referrals, investments, services, financial education and technical assistance. Coordinates internal partners’ and departments’ participation in community outreach, financial education, events, and other CD initiatives. Develops, adapts, and maintains financial education curricula, presentations, and materials. Coordinates and facilitates in-person and virtual financial education, homeownership outreach, and other CD activities, including internal/external partner scheduling, logistics, education and marketing materials, communications, and follow-up. Identifies and performs initial due diligence on potential CRA‑qualified charitable investments and in‑kind support; provides guidance regarding NASB’s proposal and funding processes without committing Bank resources or outcomes beyond delegated authority. Maintains accurate, timely CRA monitoring and reporting records of completed partner interactions, financial education, services, events, referrals, proposals, and other activities. Helps administer and maintain the Bank’s CD tracking system, recording CRA‑eligible investments, employee volunteer and CRA service hours. Assists in development and maintenance of internal communications for employee volunteer opportunities, event sign‑ups, and related activities. Exercises sound judgment, diplomacy, and discretion when representing NASB and responding to partners, including immediate or unscripted situations. Performs other related duties and projects assigned. What You Offer Us Bachelor’s degree (BS/BA) from an accredited college or university; or technical / trade school; or an equivalent combination of education, training, and relevant experience. Three or more years of experience in community development, nonprofit or community relations, banking or financial services, CRA, affordable housing, financial education, mortgage lending, compliance, or a related field. Residential mortgage origination, affordable lending, or first‑time homebuyer experience is preferred. Current or recent federal NMLS registration in good standing, or ability to obtain and maintain required registration if future duties include mortgage loan origination, preferred. Professional communication skills in English and Spanish preferred, particularly for community outreach, financial education, and partner engagement. Skills Exceptional verbal, written, interpersonal, and relationship‑building skills. Ability to handle sensitive matters with tact, discretion, professionalism and awareness of compliance and reputational risk. Strong public speaking, presentation, training, and group facilitation skills for varied audiences. Ability to build credibility and trusted relationships with nonprofits, community leaders, customers, internal partners, and other stakeholders and to communicate their community needs effectively. Ability to demonstrate sound judgment and professionally appropriate responses to unscripted or rapidly changing situations. Strong diplomacy, problem‑solving, and conflict‑management skills. Strong organizational, time management, event‑planning, marketing and project coordination skills. Ability to manage concurrent projects, relationships, events, and priorities with appropriate follow‑through. Ability to work independently with minimal supervision and collaborate across departments. Ability to learn and administer platforms for CD tracking, volunteer, event management, and reporting. Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and related business systems. Knowledge Working knowledge of CRA, CD concepts, and LMI individuals’ and communities’ needs. General knowledge of banking products and services and ability to connect community needs with Bank resources. Understanding of boundaries when discussing funding requests and other matters requiring formal approval. Knowledge of nonprofits, CD programs, affordable housing, financial education, or related resources preferred. Residential mortgage lending operations and/or sales, and affordable housing lending knowledge is preferred. What We Offer You NASB offers competitive compensation and excellent benefits packages, including: Comprehensive health insurance (medical, dental, and vision coverage) 401(k) retirement plan with a 50% employer match on the first 6% of your contribution Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time Exclusive mortgage and banking benefits. Employee referral bonuses Internal training and development programs to help reach your career goals. Typical schedule is Monday–Friday, with flexibility for occasional evening or weekend community meetings, financial education sessions, and events. Regular local travel throughout the Bank’s CRA assessment area, approximately 25%, is necessary, so reliable transportation is required. Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer. #J-18808-Ljbffr North American Savings Bank