Field Service Technician

Field Service Technician

This role is an opportunity to support the service and reliability of next-generation electric commercial vehicles in the field. You will diagnose, repair, and document vehicle issues while translating customer concerns into actionable technical problems. The position combines hands-on electrical and mechanical expertise with strong customer service and technical reporting. You will work closely with engineering, design, software, and external partners to identify root causes and improve field solutions. The role requires a high degree of independence, productivity, and adaptability while traveling to customer locations. It is primarily focused on the Richmond, California area and the wider Bay Area, with broader travel as business needs require.

Accountabilities:

• Diagnose, repair, and document quality, reliability, and design concerns affecting electric commercial vehicles and related products.
• Translate customer-reported concerns into clearly defined technical issues, identifying causes, root causes, and corrective actions that can support product and field-service improvements.
• Perform low- and high-voltage electrical diagnosis, controls troubleshooting, and module programming while applying strong knowledge of electrical systems and diagnostic equipment.
• Use electrical schematics and volt-ohm meters to troubleshoot vehicle systems and support accurate, efficient repairs.
• Apply commercial truck mechanical knowledge, including experience with motors and harness systems, to diagnose and resolve vehicle issues.
• Collaborate closely with engineering, design, software, and external partners to investigate technical problems and develop effective field solutions.
• Provide professional customer-facing support through on-site interactions as well as phone and email communications, maintaining a high standard of service and professionalism.
• Complete accurate and timely case notes, repair orders, technical reports, and new service cases as required.
• Complete assigned training objectives and certifications while maintaining the technical knowledge required to support evolving vehicle technologies.
• Travel regularly to customer and field-service locations, including overnight assignments, weekends, holidays, and work outside standard business hours when required.

Requirements:

• Demonstrated proficiency troubleshooting and working with both high-voltage and low-voltage electrical systems.
• An Associate Degree or vocational certificate in automotive service technology or a related field, or at least four years of relevant professional experience.
• Strong understanding of electrical fundamentals, electrical schematics, diagnostic equipment, and commercial vehicle systems.
• Experience with commercial truck mechanical systems, with motors and harness systems considered an advantage.
• ASE certifications are a plus, while a Class A or B CDL is preferred.
• Proficiency with Google Suite applications and the ability to document technical findings clearly and accurately.
• A valid driver's license and clean driving record are required, as driving is an essential part of the role.
• Ability to meet applicable security-clearance and pre-employment requirements, including those associated with federally or customer-regulated work environments.
• Legal eligibility for international travel, including admissibility to Canada for business purposes and the ability to obtain and maintain required travel documentation.
• Strong communication, customer-service, organizational, and problem-solving skills, with the ability to work independently in changing field environments.
• Availability to travel approximately 60–80% of the time, typically including overnight stays, multi-state travel, weekends, holidays, and work outside standard business hours.
• Ability to regularly stand, walk, reach, handle tools and equipment, work outdoors and under commercial vehicles using required PPE, and lift more than 50 pounds.

Benefits:

• California Bay Area compensation of $30.00–$45.00 per hour.
• Comprehensive medical, dental, and vision coverage for employees and eligible family members, with PPO and HMO options in California and plans offering 100% employee premium coverage.
• HSA and FSA plans that allow employees to set aside pre-tax funds for qualified healthcare expenses.
• Accrued paid time off, sick time, and paid holidays, with additional vacation days earned through tenure.
• Generous company holiday calendar, including a winter holiday hiatus in December.
• Basic Life and AD&D insurance fully covered, with options for additional coverage for employees and eligible dependents.
• Employer-sponsored 401(k) retirement plan through Betterment.
• Pet insurance options to support employees' pets.
• Opportunities for professional learning, career development, and advancement.
• Hands-on exposure to electric commercial vehicles, high- and low-voltage systems, vehicle diagnostics, and emerging transportation technologies.
• A field-based role with primary coverage of the Richmond, California area and the greater Bay Area, alongside opportunities to support customers across other locations.