Federal IT Service Desk Shift Lead

$67.9k - $132.5k

ASM Research, An Accenture Federal Services Company

A prominent IT service provider in Columbus, Ohio is seeking a Service Desk Shift Supervisor to manage service desk operations. The role requires 4-7 years in IT, including leadership experience, strong knowledge of service principles, incident tracking, and excellent customer service skills. The ideal candidate must be able to maintain a U.S. federal IT context and is expected to respond to complex issues, mentor staff, and ensure quality service delivery. Compensation ranges from $67,900 to $132,500. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

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Vacancy posted 2 days ago

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