IT Support Specialist

We are seeking an

IT Support Specialist

who will act as the critical link between our information technology capabilities and our business objectives. This role is responsible for supporting and ensuring the successful completion of troubleshooting, system maintenance, testing, and deployment tasks related to our software products and IT infrastructure. The IT Support Specialist will play a key role in aligning technical support services with organizational goals, enabling smooth operations and enhancing user productivity.
IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support duties and responsibilities of the job
When compiling an IT Support job description, here is a selection of duties to include:
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
IT Support job qualifications and requirements
Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:
Computer Science
Computing
Engineering
There are also a number of qualities that candidates should be expected to display:
A technical, logical thought process
Problem-solving skills
An ability to stick to strict deadlines
An ability to prioritise and delegate
A keen eye for detail