IT Support Specialist

Here at Mid-City Electric, you’re not just joining a company, you’re joining a community that takes pride in building something bigger together. Collaboration, respect, and ownership are at the heart of everything we do (and yes, we mean that literally—we’re 100% employee-owned!). Our people‑first culture has earned us recognition as a five‑time Top Workplace, but what really sets us apart is how much we invest in our team’s growth, well‑being, and success. From day one, you’ll share in our ownership through our Employee Stock Ownership Plan, and enjoy benefits that make life easier and brighter—like 100% paid medical, dental, and vision coverage for you and your family, a low‑deductible PPO plan, automatic 401(k) contributions, generous PTO (including your birthday off!), and even an on‑site fitness center to help you recharge. The modern, welcoming office here reflects the energy and innovation of the people inside it. If you’re ready to join a team where your work matters, your ideas are valued, and your career can truly grow, we want to hear from you. IT Support Specialist As the first point of contact for our internal IT needs, you’ll play a vital role in keeping our systems running smoothly, ensuring a seamless experience for our employees while contributing to innovative process improvements. What You Will Be Doing Be the go‑to expert for IT support and troubleshooting hardware, software, and network issues. Solve common problems (like password resets and software installations) and elevate more complex challenges. Configure, deploy and maintain computers, devices, and equipment for onboarding, upgrades, or replacements. Act as the on‑site technician to resolve physical IT issues and keep systems running smoothly. Manage IT inventory, keeping records up to date and accurate. Create and update user‑friendly IT documentation to empower employees. Provide friendly training to employees on basic troubleshooting and IT best practices. Collaborate with the IT team to continuously improve processes and user satisfaction. Key Experience to Hit the Ground Running Associate or Bachelor's degree in IT, Computer Science, or equivalent work experience. Basic troubleshooting skills on hardware and software: Office products, desktops, laptops, and mobile devices. Performing password resets and account lockouts. Proficiency in Windows 10/11, Active Directory, Office 365, and basic network troubleshooting. Strong problem‑solving, organizational, and time‑management skills. Proactive attitude with excellent communication skills. Great written and verbal communication skills. Forward‑thinking, taking initiative on performance and tasks. What Would Really Make You Shine 1‑3 years of experience in help desk or technical support roles. Experience with Autodesk products. Creating knowledge‑based documentation for end users and admins. Certifications like CompTIA A+ or Microsoft Fundamentals. What Success Looks Like Resolve IT issues quickly, keeping employees happy and productive. IT asset tracking is seamless and up to date. New team members hit the ground running thanks to your smooth onboarding setups. Contribute to identifying patterns and improving IT processes for the whole team. Note: This position requires in‑office attendance daily. The schedule is Monday‑Friday, 6:00 a.m. – 3:00 p.m. Why You Should Work at Mid‑City Electric Pay range is $25‑29 per hour based on experience level. 100% employee‑owned. 100% paid medical, dental, and vision premiums for employees and their dependent family members. Medical is a traditional PPO plan with a low deductible of $300. $45,000 of free life insurance for all employees, with the opportunity to purchase more coverage at low group rates. Short‑ and long‑term disability plans. Flex spending accounts for medical and dependent care. 15 days of PTO in the first year. 9 paid holidays (including a day for your birthday!). Automatic 401(k) contributions of 3% of salary, regardless of individual contribution. On‑site fitness center and training. Employee Assistance Program. Financial and health wellness programming. Fantastic office with great amenities conveniently located in Westerville. #J-18808-Ljbffr Mid-City Electric