Resident Support & Escalations Lead
Fetch..
Fetch is seeking a Resident Support Team Lead to bridge frontline agents and CX leadership, manage queues, handle escalations, and maintain service levels across channels. This role combines hands-on supervision with cross-functional support to ensure timely, high-quality customer experiences. You will coach teammates, monitor performance, and collaborate with Engineering, Product, and Operations to improve workflows, knowledge bases, and customer outcomes. #J-18808-Ljbffr
Vacancy posted 1 day ago
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$23 - $26 per hour
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$50k - $55k
...Supervisor: Program Director Start Date: TBD Title: Family Support Coordinator Agency/Program: Freedom Village Status: Non-Exempt... ...Village Freedom Village is a 74-unit permanent supportive housing residence operated by BFL. Located in Manhattan’s Lower East Side, the...ResidentPermanent employmentFull timeTemporary workMonday to Friday$140k - $170k
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