Senior Client Due Diligence (CDD) Advisory Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. Role Overview As part of the US Private Banking Chief Operating Officer (COO) Team, the Senior Client Due Diligence (CDD) Advisory Manager will manage the end-to-end onboarding process and be the point of contact for all onboarding related activities. Members of the COO team are on the leading edge of major bank initiatives locally, regionally, and globally and will routinely interact with senior business partners across the organization. This position has an impactful role that requires strong problem‑solving skills, accountability, and attention to detail. Key Responsibilities Manage internal stakeholders by performing central governance and case prioritization. Balance client service and internal risk management, understand onboarding requirements and ensure adherence to HSBC standards. Collaborate with clients and Relationship Managers (RMs) to improve communication and build rapport with clients. Manage the list of onboarding requests to meet deadlines, keeping stakeholders advised on progress. Partner with RMs from the prospect stage to define the onboarding requirements and attend client meetings to understand the client wealth journey and any potential risks; perform a pre‑submission quality check to improve the first‑time Know Your Customer (KYC) review pass rate and reduce quality‑check effort. Lead continuous improvements with root‑cause analysis on delays and rejections. Create client deck specific playbooks to standardise the approach to onboardings. Work with the designated KYC team to provide RM‑facing coaching, short KYC Clinics on recurring issues, new requirements, typical SoW evidence, and common pitfalls. Communicate (both written and oral) the recommendations / insights with colleagues in the form of PowerPoint presentations, Word memos, and Excel documents. Ad‑hoc requests on behalf of the COO and Private Bank Management team. Requirements Good knowledge of private banking and affluent market trends. Deep onboarding expertise Subject Matter Expert (SME) CDD knowledge to enable the onboarding of a wide range of in‑scope clients. Understanding of all onboarding facets including tax and other periphery services occurring on an irregular basis that may otherwise delay the onboarding process. Can identify and correctly categorize client types from the outset so the right onboarding requirements are communicated. Ability to explain onboarding requirements so clients have confidence in the process and understand the rationale for how their information will be stored and protected. Ability to action client and internal stakeholder queries directly without deferring to other teams, providing sound judgment with clear actions. Strong compliance capability Understands risks, can proactively identify red flags and has sound judgment on potential reputational and financial crime risk. Reduces downstream risk events by surfacing risk‑related information earlier, which could block the account opening or create significant secondary effort that elongates the onboarding process. Has the ability to identify Politically Exposed Persons (PEPs) early and understand how this could impact the onboarding process, extra requirements, and associated timelines. Ability to partner with Financial Crimes Compliance (FCC) colleagues to meet all risk requirements to the appropriate level with low impact on the client. Can review, validate and qualify open‑source information to remove noise and focus on specific risk events, escalating early to relevant control teams to drive efficiently. Understands evidencing and associated documentation needs that will satisfy requirements and are sufficiently detailed to support complex onboarding requirements such as SoW and client types; can recognize valid documents and catalogue them to create strong audit trails. Ability to influence and build strong relationships with internal and external partners at all levels. Excellent written and verbal communication skills. Strong client‑facing skills; can participate in onboarding meetings to clarify KYC requirements and documentation needs, and explain the importance of collecting the correct information first time. Cross‑border expertise. Ability to manage multiple deliverables simultaneously, meet deadlines and objectives independently and within the team. Highly developed analytical skills and ability to draw insights from a complex set of data sources. Ability to work independently and collaboratively as part of a small team with a flat structure. Bachelor's degree required; MBA preferred. Proven banking experience preferred. FINRA license series 7 and 66 are preferred but not required. Benefits Competitive pay and benefits package. Robust Wellness Hub. Incentives and matching gift programs. Immersive Sustainability and Climate Change initiatives. Employee Resource Groups. Equal Opportunity All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. #J-18808-Ljbffr HSBC