Customer Service Representative

Job Description

Job Description

Home State Bank is hiring a Customer Service Representative in Crystal Lake, IL. This is a full-time position. Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings.

The role of Customer Service Representative is integral to Home State Bank’s success as they serve as the face of the bank while interacting with a variety of customers in-person, via telephone or by electronic means. This role is responsible for aiding and vetting an assortment of customer inquiries for accounts, loans, trust, or commercial transactions and offerings with the bank, while effectively mitigating potential risk for fraud. This position is responsible for performing an ongoing review of applications that support electronic banking, fraud mitigation, accepting fraud claims and/or Reg E disputes, assisting with customer inquiries, providing a variety of support functions for Deposit Operations and the Retail network, along with managing all functions of the safe deposit box area and maintaining a working knowledge of the bank’s switchboard system, teller system and BPM. Additionally, they manage all functions of the safety deposit box area and must maintain a working knowledge of the bank’s switchboard system. Previous Customer Service experience is required. Bi-lingual a plus. This position is on-site and is not a remote position. Looking for local candidates as this position doesn't have relocation available.

Since 1915, Home State Bank’s goal has been to create a better quality of life for our neighbors and to work together to build a better community. Today, that goal is still the cornerstone of our success. We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day.

Northwest Herald "2023 McHenry County Top Workplace Reader Choice Awards"

• TOP Workplace: Financial Institution/Service
• One of the Top Workplaces: Giving Back to the Community
• One of the Top Workplaces: Large Employer (100+ Employees)

Daily Herald “2022 Best Places to Work in Illinois”

• Ranked 10th for Medium Business (100-499 employees)

Home State Bank offers competitive pay and a generous benefit package that starts the first of the month following hire:

• Medical through BCBS – 2 PPO Plans and HMO
• Dental PPO through BCBS
• Vision insurance through BCBS
• $50,000 in Company Paid Life & ADD and long-term disability insurance
• 401k after 90 days with company match of 3% after a year
• Generous Time Off - 2 weeks paid vacation, 1 week sick pay and 11 paid FDIC holidays, 1 floating holiday (personal) day
• Tuition reimbursement - courses and books up to $6,000 annually per policy
• Holiday Party at Boulder Ridge Country Club

We are proud to be a diverse workforce that is representative, at all job levels, of the customers we serve. Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.