Front Desk Agent/Concierge - Steinberg Conference Center

Front Desk Agent/Concierge - Steinberg Conference Center

Requisition #: 657366 Location: Philadelphia, PA, US, 19104 Career Area: Retail + Customer Service

Job Description

The Front Desk Agent/Concierge is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, resolving or escalating any guest concerns or issues, and classroom setups as prescribed. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Classroom supply inventory
• Fulfilling material request forms
• Classroom set-up and daily support
• Communicates closely with all departments to ensure a seamless guest experience

Qualifications

• Previous hotel front desk and guest services experience required
• Conference center/Concierge experience preferred
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organizational skills, accuracy, and attention to detail

About Aramark

Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.