Clinical Director

Clinical Director – Behavioral Health & Mental Health Services Company: NP Care Services Group, P.C. Location: Houston, TX Employment Type: Full-Time Work Arrangement: On-Site / Hybrid Based on Organizational Needs Department: Clinical Services Reports To: CEO / Medical Director Compensation: Competitive, based on experience and qualifications About NP Care Services NP Care Services Group, P.C. is a behavioral health organization committed to delivering high-quality psychiatric care, mental health services, and community-based support to individuals and families. Our mission is to improve the lives of individuals experiencing behavioral health challenges through compassionate care, individualized treatment, clinical excellence, and coordinated community resources. We are seeking an experienced and motivated Clinical Director to lead our clinical department, oversee behavioral health programs, supervise clinical personnel, and maintain exceptional standards of patient care and regulatory compliance. Position Summary The Clinical Director provides strategic and day-to-day leadership for clinical operations, ensuring that all behavioral health services are delivered effectively, ethically, and in compliance with applicable state, federal, Medicaid, and managed care requirements. This position is responsible for overseeing clinical services, supervising case managers and qualified mental health professionals (QMHPs), monitoring patient care, supporting staff development, and ensuring the accuracy and timeliness of clinical documentation. The Clinical Director will work closely with the CEO/Medical Director and Director of Operations to support organizational growth, quality improvement, clinical performance, and patient satisfaction. Key Responsibilities Clinical Leadership & Supervision Provide direct leadership and oversight of clinical programs and behavioral health services. Supervise, mentor, and evaluate clinical personnel, including case managers, QMHPs, therapists, and other applicable clinical staff. Conduct regularly scheduled clinical supervision meetings and staff development sessions. Ensure clinical employees follow established treatment protocols, ethical standards, and organizational policies. Assist with onboarding, training, competency evaluations, and performance improvement for clinical personnel. Address clinical performance concerns and recommend corrective actions when necessary. Promote a professional, accountable, and patient-centered clinical environment. Patient Care & Case Management Oversight Oversee the quality and delivery of psychiatric and community-based behavioral health services. Monitor clinical caseloads, patient engagement, service delivery, and continuity of care. Review assessments, individualized treatment plans, reassessments, and clinical progress. Ensure ANSA/CANS assessments are completed accurately and within applicable deadlines. Coordinate with psychiatric providers, therapists, case managers, and support personnel to ensure appropriate treatment planning. Assist with complex patient cases, clinical concerns, and crisis response coordination. Monitor patient progress and identify opportunities to improve clinical outcomes. Ensure appropriate patient referrals, treatment coordination, and discharge planning. Clinical Documentation & Electronic Health Records Monitor clinical documentation within the organization’s electronic medical record (EMR/EHR) system. Ensure case management notes, assessments, treatment plans, and other clinical records are complete, accurate, timely, and compliant. Conduct routine clinical chart reviews and documentation audits. Identify documentation deficiencies and coordinate corrective action with clinical personnel. Support compliance with Medicaid, managed care organization, and internal documentation standards. Work with the Director of Operations to resolve outstanding clinical documentation and billing-related issues. Maintain patient confidentiality and ensure compliance with HIPAA requirements. Regulatory Compliance & Quality Assurance Ensure clinical services comply with applicable Texas HHSC, Medicaid, and managed care organization requirements. Support clinical compliance with organizational policies, contracts, and applicable professional licensing standards. Participate in internal audits, external reviews, and payer compliance assessments. Monitor clinical quality indicators and implement corrective action plans when necessary. Develop and maintain clinical policies, procedures, and quality improvement initiatives. Provide oversight of clinical incident reporting and appropriate follow-up. Collaborate with administrative leadership to maintain readiness for regulatory and payer audits. Operations & Organizational Leadership Collaborate with the CEO/Medical Director, COO, and Director of Operations to maintain effective clinical operations. Participate in leadership meetings, program planning, and organizational decision-making. Assist in developing workflows that improve clinical productivity, accountability, and service delivery. Monitor clinical staff performance, caseload distribution, and service expectations. Support recruitment, interviewing, onboarding, and retention of qualified clinical professionals. Identify opportunities to expand behavioral health programs and improve patient access to services. Provide regular clinical performance reports and operational updates to executive leadership. Required Qualifications Master’s degree in Social Work, Counseling, Psychology, or a closely related behavioral health field. Active, unrestricted Texas clinical license as an LCSW, LPC, LMFT, or other appropriately qualified independent clinical professional. Minimum of 3–5 years of professional experience in behavioral health, psychiatric services, or community mental health. Minimum of 2 years of clinical supervisory or leadership experience. Strong knowledge of clinical documentation, treatment planning, and case management practices. Working knowledge of Texas Medicaid and managed care requirements. Familiarity with HIPAA, professional ethics, patient confidentiality, and clinical compliance standards. Strong organizational, communication, problem-solving, and leadership skills. Ability to manage multiple responsibilities while maintaining high clinical standards. Preferred Qualifications Previous experience as a Clinical Director, Clinical Supervisor, Program Director, or Behavioral Health Manager. Experience supervising QMHPs, case managers, and behavioral health professionals. Familiarity with Texas Medicaid behavioral health services, including rehabilitative services and targeted case management. Experience with Molina Healthcare or other Medicaid managed care organizations. Knowledge of ANSA/CANS assessments and certification requirements. Experience using electronic health record systems. Experience conducting clinical documentation audits and quality assurance reviews. Background in outpatient psychiatric services, community mental health, or multidisciplinary behavioral health programs. Full-time position requiring 40 hours per week. Monday through Friday, with flexibility based on clinical and organizational needs. Availability for scheduled clinical meetings, staff supervision, and leadership discussions. Ability to respond appropriately to urgent clinical concerns within established organizational protocols. Regular collaboration with clinical and administrative teams. What We Offer Competitive compensation based on qualifications and experience. Opportunity to lead and develop an expanding behavioral health clinical department. Collaborative executive leadership and administrative support. Professional growth and leadership development opportunities. Meaningful work supporting individuals and families with behavioral health needs. NP Care Services Group, P.C. is an Equal Opportunity Employer. We are committed to maintaining a professional, inclusive, and respectful work environment. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr NP CARE SERVICES GROUP, P.C