Seasonal AI Call Center Associate (Sacramento)

Position: Seasonal Customer Service Representative Location: Sacramento, CA Job Id: 229 # of Openings: 1 Seasonal Customer Service Representative Position Type: Full Time Limited Term / Seasonal (June - August) Position Summary We are seeking a motivated and detail-oriented Customer Service Representative to support our AI call operations during the summer months. This temporary role will focus on assisting with AI-generated customer interactions, reviewing call workflows, and handling repetitive administrative and customer service tasks that support daily operations. This is a great opportunity for someone who enjoys technology, problem-solving, and customer communication in a fast-paced environment. What Will You Do? Monitor and review AI-assisted customer calls for accuracy and quality Assist with routine follow-up tasks related to customer interactions Handle repetitive administrative and data-entry duties efficiently Escalate customer concerns or technical issues when needed Support internal teams by documenting customer feedback and trends Maintain professionalism and confidentiality while handling customer information Assist with updating records, notes, and call outcomes within company systems Help improve workflow efficiency by identifying recurring issues or process gaps What Do You Need? Previous customer service experience preferred Strong communication and customer service skills Comfortable working with technology and AI-supported systems Strong attention to detail and organizational skills Ability to multitask and manage repetitive tasks with consistency Intermediate computer proficiency including Microsoft Office and web-based platforms Ability to work independently and as part of a team Previous customer service experience preferred but not required High School Diploma What’s In It For You? Medical, Dental, and Vision plans for you and your family Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday 401(k) Retirement Plan with company match up to 4% Life insurance and accident insurance Special Program Options: FSA & EAP Referral Bonuses, Loan Program, and Employee Discounts Program Ongoing Training for your Professional Development & Life Skills Courses Fun company sponsored events with lots of giveaways Working in a energetic, collaborative, and fun environment Bonney Plumbing, Electrical, Heating and Air #J-18808-Ljbffr Bonney Plumbing, Electrical, Heating and Air