Member Service Representative I

Promote credit union products and services to members by telephone or in person Counsel new and existing members regarding credit union services and investment opportunities, including current promotions Perform teller tasks and process member transactions, inquiries, mail, and authorized account changes Assist members with opening new accounts, including Regular Shares, Share Draft, Money Market, Term Accounts, and IRAs Provide support to Tellers and Member Service Representatives as needed Provide cross-functional support to Call Center, Consumer Lending, Card Services, and Collections departments Assist with member inquiries regarding savings rates, loan rates, MasterCard accounts, and account inquiries Process loan requests and interface with loan officers on behalf of members Follow up with members regarding loan decisions Provide basic and routine real estate information Ensure completeness and accuracy of received documents Perform clerical functions, data input, and typing of designated forms Provide phone support to members calling the Call Center Retrieve and distribute voice messages Perform end-of-day branch reconciliation and prepare checks for back-office processing Maintain and balance teller drawer daily Participate on an ATM balancing team Support management in attaining organizational goals and objectives Participate in ongoing employee self-development training Perform as Teller I, Teller II, or MSR I as needed May be responsible for a remote office and developing site, sponsor, and vendor relationships Requirements High school graduate or equivalent Two years experience within a financial institution with demonstrated success in a sales environment Expert knowledge of Teller functions, MSR functions, new accounts, member service, and loan products Ability to professionally assist members with all credit union products and services in accordance with all credit union policies and procedures Expert knowledge of credit union products and services Ability to manage workflow with limited supervision Strong organizational and communication skills, with an emphasis on professionalism and delivering a high quality of member service Working knowledge of Microsoft Word Expert knowledge of the credit union’s core system Willingness to undergo thorough background checks, including verification of previous employment, education, credit checks, and pre-employment drug screening Availability Monday through Friday, 9:00 am to 5:30 pm, 40 hours Core Competencies Demonstrates expert knowledge of Teller functions, Member Service Representative (MSR) functions, and credit union products and services while providing high-quality member service. Capable of managing workflow independently and supporting various departments within the credit union. Highest-signal resume keywords Expert Knowledge Of Teller Functions Expert Knowledge Of Credit Union Products Sales Experience In Financial Institution Strong Organizational Skills Communication Skills ATS Optimization Keywords Hard Skills Teller Functions Member Service Representative Functions New Accounts Processing Loan Products Knowledge Data Input Branch Reconciliation ATM Balancing Loan Request Processing Document Accuracy Microsoft Word Soft Skills Professionalism High Quality Member Service Industry Keywords Credit Union Financial Institution Member Service Sales Environment Investment Opportunities Tools & Technologies Credit Union Core System #J-18808-Ljbffr Jobtailor