Member Concierge

Member Concierge

Southern Land Company's Westhaven Golf Club, one of the top family centric private clubs in the Nashville area, is currently seeking a highly motivated, customer service focused professional. Westhaven's service vision of "Creating connections and lasting memories through genuine service at an escape that feels like home" challenges their associates to use their passion for their craft to provide the members and guests with an unforgettable experience. Associates receive competitive pay, Southern Land's best in class benefits, and career growth.

The Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and daytime operations, assisting with reservations, member services, and providing hands-on support to the Food & Beverage team during lunch service and early-day activities.

Essential duties and responsibilities include:

• Greet all members and guests with a welcoming and service-oriented attitude
• Answer incoming phone calls, direct calls appropriately, and take accurate messages when needed
• Manage tee times, dining reservations, and other member bookings
• Perform host/hostess duties during lunch service, including seating and guest flow management
• Handle all to-go orders efficiently and accurately
• Assist Food & Beverage team with table maintenance, including watering, clearing, and resetting
• Support event setup and breakdown as needed
• Provide members with general club and community information
• Maintain regular and reliable attendance
• Perform additional duties as assigned by management

Schedule expectations include:

• Primarily morning and early afternoon shifts
• Availability on weekends and holidays as needed based on club operations

Qualifications include:

• High school diploma or GED required
• Previous customer service or hospitality experience preferred
• Basic proficiency in Microsoft Office applications

Skills and competencies include:

• Strong service mindset with a genuine desire to assist members
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable being on feet for extended periods
• Ability to read and speak English to effectively perform job duties

Physical requirements include:

• Frequent standing and walking throughout the shift
• Ability to lift up to 25 pounds
• Regular use of computers and standard office equipment
• Moderate noise level in a dynamic club setting

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We have:

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace.