District Manager

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9‑10 of our city and campus adjacent stores in our Western Carolina market . In this role, our DM’s focus on driving top‑line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers. Comp & Perks A competitive base salary with quarterly bonus compensation package. Enrollment in the LTIP bonus plan. Comprehensive benefits coverage including medical, dental, vision and pet insurance. 401(k) with contribution match. 3 weeks paid vacation. Paid sick time off. 2 Insomnia personal wellness days. Company laptop and commuter reimbursement. Free cookies. Responsibilities Develop and execute regional support strategies that achieve each store’s financial, operational, and customer‑service goals, while thinking outside the box to address each store’s unique strengths and challenges. Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures. Assist in effectively managing labor in conjunction with the Director of Workforce Planning, regional support team and Store Operations Managers. Qualifications Minimum of 5 years of experience as a multi‑unit regional manager in the food & beverage, restaurant, hospitality, or retail industries. 2+ years of leadership experience in a customer service‑oriented role. Innate ability to build, hire and coach a diverse part‑time hourly staff. In‑depth knowledge of diverse business functions and principles (e.g., supply chain, P&L analysis, customer service, compliance, human resources). Strong organizational, interpersonal and problem‑solving skills. Prior experience with baking/bakery equipment/commercial kitchen equipment is a plus. #J-18808-Ljbffr