Provider Services Supervisor

Job Description

Job Description

Position Summary

The Provider Services Supervisor will oversee the daily operations of the Provider Services and Agreements Unit while providing leadership, coaching, and performance support to staff. This individual will collaborate with internal departments to improve quality, streamline processes, monitor compliance, coordinate training initiatives, and ensure operational efficiency. The ideal candidate is a strong people leader with experience managing teams in a fast-paced administrative or human services environment.

Essential Responsibilities

• Supervise the day-to-day operations of the Provider Services and Agreements Unit while supporting staff productivity and performance.
• Partner with the Quality Assurance team to review audit findings, identify trends, and implement corrective actions to improve compliance with internal and external standards.
• Develop and implement process improvements that increase operational efficiency and enhance service delivery.
• Collect, analyze, and publish monthly quality assurance and performance metrics.
• Coordinate and facilitate training programs for staff, providers, and families.
• Monitor quality initiatives and recommend workflow improvements to support continuous process enhancement.
• Collaborate with cross-functional departments to improve communication, operational procedures, and service delivery.
• Maintain, update, and distribute program materials, policies, procedures, and communications for internal and external stakeholders.
• Research, document, and respond to payment-related inquiries and findings resulting from monitoring reviews.
• Support departmental goals by ensuring compliance with organizational policies and applicable program regulations.

Qualifications

• Bachelor's degree in Accounting, Business Administration, Human Services, Social Services, Public Administration, or a related field preferred. Relevant professional experience may be substituted for education.
• Minimum of 3–5 years of supervisory experience leading teams of 4–8 or more employees.
• Experience managing quality assurance initiatives, compliance reviews, or operational improvement projects.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to collaborate across multiple departments.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Experience in a nonprofit, social services, government-funded program, or community-based organization is highly preferred.