Service Supervisor

Responsibilities Ensure field employee safety and quality of service in your territory Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards Ensure effective and efficient allocation of available resources such as manpower and materials Conduct field education training with field workforce Improve efficiencies, managing route schedules and callback rates Understand how to provide technical support to field staff, either self-provided or redirected to other experts Authorize repair orders and tracking completion Lead change toward better efficiency and communication Qualifications High school education required; BA/BS degree preferred or equivalent relevant work experience 5+ years of relevant experience with a Bachelors Degree OR 7+ years of experience without Experience working with a team of technicians is required Leadership experience is required Elevator industry experience is desired, but not required Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment Strong computer and technology skills, business acumen and a passion for customer service Travel is required within your territory, driver’s license as required for your territory Work Authorization Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. Benefits 401(k) plan that includes generous company match and a separate automatic retirement contribution Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment Three weeks paid vacation and paid company holidays Paid sick leave - Employee assistance and wellness incentive programs Life insurance and disability coverage Voluntary benefits, such as legal, pet, home, and auto insurance Birth/adoption and parental leave benefits Adoption assistance Tuition reimbursement program Peer recognition and service anniversary awards, as well as spot performance bonus opportunities Salary The salary range for this role is $105,000 - $165,000 . We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Equal Opportunity Employer Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Otis Elevator Co.