Institutional Systems Support Specialist

Salary: $54,000.00 - $62,100.00 Annually
Location : Main Campus, 1247 Jimmie Kerr Rd., Graham, NC
Job Type: Full-Time Non-Exempt
Job Number: 2026-00046
Division: Executive Vice President
Department: Research & Institutional Effectiveness
Opening Date: 06/01/2026
Closing Date: 6/21/2026 11:59 PM Eastern


Description
The Institutional Systems Support Specialist provides administrative and technical support for institutional systems, processes, and tools that support the College's academic operations and decision-making. This role is responsible for maintaining key systems related to room scheduling, course catalog management, surveys, course evaluations, and data dashboards, while ensuring data accuracy and consistency across platforms. The position also serves a critical quality assurance function through secondary review of curriculum-related builds and supports the coordination of institutional processes. Working closely with the Director and Curriculum Coordinator, this role contributes to efficient workflows and the effective use of institutional data and systems in support of continuous improvement and student success.
The ideal candidate:

• Is highly organized and able to manage multiple processes simultaneously.
• Has strong attention to detail and takes pride in producing accurate work.
• Is comfortable learning and working across multiple software systems.
• Communicates effectively with faculty, staff, and stakeholders across the College.
• Demonstrates initiative and problem-solving skills when addressing system or process issues.
• Works independently while also collaborating effectively as part of a team.
• Maintains confidentiality and handles sensitive information appropriately.

Example of Duties
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Institutional Systems Management

• Monitor, maintain and support institutional systems used for scheduling, catalog management, surveys, course evaluations, and reporting.
• Administer 25Live room scheduling software, including approving internal room requests, maintaining room and space data in Colleague, and ensuring accuracy of reporting and scheduling information.
• Identify and resolve room scheduling conflicts, including reviewing and addressing potential double-bookings prior to the start of each academic term.
• Coordinate the catalog revision process with stakeholders including department heads, directors, deans and VPs.
• Maintain course catalog information in Acalog, including updating courses, course sequences, and related program information to ensure accuracy and consistency.

Survey and Evaluation Coordination

• Coordinate the administration of institutional surveys, including CCSSE and ad hoc surveys, ensuring timely setup, distribution, and monitoring of responses.
• Support the development and design of surveys using survey platforms (e.g., SurveyMonkey), including assisting with question development and formatting.
• Coordinate course evaluation processes, including system setup, communication with stakeholders, and distribution of results as appropriate.
• Maintain survey schedules and documentation to support consistent and efficient survey administration practices.

Data and Reporting Support

• Support the maintenance and upkeep of institutional dashboards by developing and following procedures to ensure data accuracy and timely updates.
• Assist with the collection and reporting of labor market data using Lightcast or similar tools to support institutional planning and decision-making.
• Ensure accuracy and consistency of data across systems by reviewing outputs and identifying discrepancies.

Curriculum and Systems Quality Assurance

• Perform secondary review of curriculum-related system builds, including programs of study, to ensure accuracy, completeness, and alignment with institutional standards.
• Assist in identifying and resolving discrepancies in system configurations related to curriculum and program information.
• Collaborate with the Curriculum Coordinator to support consistency across curriculum systems and processes.

Process Coordination and Administrative Support

• Assist the Director of Research and Institutional Effectiveness and Curriculum Coordinator with departmental projects and initiatives.
• Support the coordination of institutional processes related to systems, surveys, and reporting activities.
• Develop and maintain documentation, procedures, and reference materials to support system use and departmental workflows.
• Provide general administrative and technical support to ensure efficient operation of departmental functions.

Supervisory Responsibilities

This position has supervisory responsibilities. ________

This position does not have supervisory responsibilities. ____X______
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Able to read and interpret written information.

Business Acumen - Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; conserves organizational resources.

Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate and apply concepts of basic Mathematics.


Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


Computer Skills

To perform this job successfully, an individual should have general knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Walking __X___
• Running _____
• Squatting _______
• Jumping ______
• Sitting ___X____
• Standing __X____
• Lifting (10 lbs. maximum) ________
• Speaking __X___
• Hearing ___X____

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• Classroom Setting ______
• Inside ________
• Outside ________

• Office Setting ___X_____
• Loading Dock ________

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position .
Typical Qualifications

• Associate's degree from an accredited institution in a related field (e.g., business administration, information systems, data management, or a related area).
• Two to four years of experience supporting administrative, operational, or data-related functions in a professional setting.
• Experience working with software systems, databases, or institution-wide applications.
• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines with a high level of accuracy.
• Strong attention to detail and ability to identify and resolve discrepancies in data or processes.
• Proficiency in Microsoft Office or Google Workspace, including Excel or spreadsheets.

Preferred

• Bachelor's degree from an accredited institution in a related field.
• Experience in a higher education setting, particularly within a community college.
• Experience with systems such as Ellucian Colleague, Informer, 25Live, Acalog, SmartEvals, SurveyMonkey, or similar platforms.
• Experience coordinating surveys, course evaluations, or data collection processes.
• Experience maintaining or supporting dashboards, reports, or data visualization tools.
• Familiarity with curriculum processes, academic programs, or course catalog systems.
• Experience reviewing or quality-checking system data, reports, or configurations.

Supplemental Information


An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.


For faculty positions, all relevant full- and part-time teaching experience , including start and end dates of employment, should be included on the application . Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application , including start and end dates.

For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application , including start and end dates.
Alamance Community College provides a wide variety of benefits available to full time employees (this does not include full time temporary positions). These benefits include: North Carolina State Health Plan for Teachers and State Employees, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care/dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529). Alamance Community College also offers leave based on years of service (vacation, sick, FMLA, military, community service, personal observance) in addition to paid holidays and longevity pay. The College also provides up to eight weeks of paid parental leave to qualifying employees. ACC houses an on-site child care center operated by LifeSpan, Inc.

ACC is engaging in a three-year strategic plan called ACC Forward that involves, among other priorities, a focus on ehnancing employee resources including those related to mental and physical health and wellness.