Portfolio Director (Sacramento)

NWN Portfolio Director

The NWN Portfolio Director is responsible for the end-to-end leadership of a portfolio of strategic accounts within a defined geographic region. This role owns Services P&L performance, account profitability, delivery excellence, and growth strategy across all programs and projects within the assigned portfolio. The Portfolio Director operates as the senior Services leader for assigned accounts, partnering with Sales, Delivery, and Customer stakeholders to drive business outcomes, ensure customer satisfaction, and expand services engagement.

• Accountable for Services P&L performance across assigned portfolio of strategic accounts
• Owns account-level forecasting (contracted and pipeline) and ensures accuracy of revenue and margin projections
• Oversees portfolio-level delivery performance, ensuring alignment to scope, schedule, budget, and customer outcomes
• Drives margin improvement through cost optimization, resource alignment, and proactive risk mitigation
• Leads growth strategy, including upsell and cross-sell of NWN services within assigned accounts
• Establishes and maintains executive-level client relationships and serves as primary escalation point
• Partners closely with Sales Leadership, Account Executives, and Delivery Teams to align strategy and execution
• Leads quarterly Services Account Reviews leveraging KPI dashboards and performance insights
• Oversees program governance frameworks, including risk, issue, and dependency management across the portfolio
• Collaborates with Sales, Legal, and Finance on proposals, pricing strategies, contract structures, and dispute resolution
• Accountable for service improvement initiatives, delivery optimization, and customer experience enhancements
• Acts as Executive Sponsor for Services within assigned accounts
• Manage or oversee direct and indirect resources, including Program Managers and Project Managers

Remote – 80%

Hybrid (Client location or Regional Corporate office) – 20%

Travel: Yes, occasional

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.