Principal Product Manager (AI/ML Personalization Platform)

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a "one-size-fits-all" approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

(Hybrid - NYC)

The Role

Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

We are looking for a visionary Principal Product Manager to architect the future of how we interact with our users. You will lead the strategy and scaling of our foundational Personalization Framework, transforming Cedar Pay into an intelligent and predictive experience. This is a high-impact platform role, acting as a force-multiplier for the internal squads who build atop your platform.

What You'll Do

• Scale and Optimize the Personalization Engine: Evolve our existing ML capabilities into a world-class system that leverages deep learning to deliver the right message, payment option, or insight at the precise moment of need, reducing friction in the patient financial journey.
• Own the Intelligence Strategy: Define the multi-year roadmap for Cedar Pay's AI vision to create AI-driven patient journeys that anticipate needs by leveraging Cedar's proprietary data to "meet patients where they are" with empathy and precision.
• Enable Product Squads: Act as the internal champion for consuming teams. Define clear APIs, integration mechanisms, and documentation to ensure the platform's value is seamlessly unlocked across the organization.
• Guide Front-End Experience: Partner closely with Product Managers and Engineering teams responsible for the UI to ensure effective consumption of the platform's intelligence.
• Drive Rigorous Experimentation: Lead a culture of hypothesis-driven development, using large-scale A/B testing to validate how ML interventions impact financial behavior and user satisfaction.
• Connect Strategy to ROI: Align the AI roadmap with Cedar's core business outcomes, ensuring that investments in personalization translate into measurable improvements in patient satisfaction and collection efficiency.

What You'll Bring

• 8+ Years of Product Leadership: You have a proven track record of shipping complex products, with at least 3 years specifically focused on ML-driven personalization or recommendation systems.
• AI/ML Fluency: You understand data pipelines, feature engineering, model training, and the nuances of Gen AI integration.
• Data-Obsessed: You are an expert in experimentation design and know how to interpret complex data to pivot strategy.
• Platform Mindset: You have experience building foundational capabilities (SDKs, APIs, or Internal Tools) that serve as a force-multiplier for other teams.
• Cross-Functional Leadership: Exceptional ability to communicate complex technical concepts to non-technical stakeholders and align engineering, data science, and business teams on a unified vision.
• High-Bar Leader: You are a self-starter who naturally raises the bar for those around you, leading by example to inspire your team. You possess the hunger to solve complex problems and the ambition to challenge the status quo while maintaining a collaborative and supportive environment.

Nice to Have

• Industry Context : Experience in FinTech, AdTech, HealthTech, or E-commerce.
• AI-Enhanced Workflow : You leverage AI tools in your daily PM workflow to accelerate discovery and documentation.

Compensation Range and Benefits:

• Salary Range*: $234,000 - $276,000
• This role is equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education. NYC hybrid. Needs to be willing/able to come into NYC office weekly.

#LI-Hybrid #LI-DS1

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: View email address on click.appcast.io (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.