Front Desk Agent ( Full Time)
PCH Hotels and Resorts
Front Desk AgentStep into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!As a Front Desk Agent, you will play a pivotal role in ensuring a seamless guest experience from arrival to departure. You'll be responsible for welcoming guests, managing reservations, and addressing guest inquiries with warmth and professionalism, enhancing their overall stay.Key Responsibilities: • Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival. • Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience. • Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service. • Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations. • Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail. • Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity. • Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings. • Documentation: Complete all Front Desk reports accurately and maintain proper documentation. • Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.Perks & Benefits: • Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options. • 401(k) with Company Match: Plan for your future with our company-matched retirement plan. • Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott. • Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.Education Preferred: High School or better in HS Diploma/GED.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- PCH Hotels and Resorts - - Responsibilities: Greet guests upon arrival; Assign rooms based on preferences and status; Process check-ins and check-outs; Respond to guest questions about services and local attractions; Handle reservations and walk-ins with accuracy PCH Hotels...Full timeLocal area
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Strategic Recruitment Solutions
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Fairhope, AL4 days ago$14 - $18 per hour
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Arrow Exterminators
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Fairhope, AL4 days ago $16 - $19 per hour
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Fairhope, AL2 days ago$17 per hour
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American Family Care
Daphne, AL12 days ago $26.47 - $43.62 per hour
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Hilton Worldwide Holdings
Fairhope, AL4 days ago - Scheduler - Home Instead Home Instead is hiring a Full-Time Scheduler for our Daphne, AL office! We are looking for an organized, dependable, and detail-oriented individual to join our team as a Scheduler. The Scheduler plays an important role in coordinating caregiver...Full timeWork at officeMonday to Friday
$14.5 per hour
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Delta Air Lines
Fairhope, AL3 days ago $750 per week
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Fairhope, AL1 day ago$75k - $150k
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Infirmary Health
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Commonwealth Hotels
Daphne, AL1 day ago $14 - $21 per hour
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