Sales Contract Administrator

Job Description

Job Description

Position Summary

Our company is an aerospace investment casting (lost-wax) foundry supporting major OEMs and their sub-tier machine shops. The Sales Administrator serves as the primary liaison between the company and its customers, managing order entry, quoting, and scheduling to ensure customer requirements are met accurately and on time.

This is a customer service and account management role rather than a traditional outbound sales position, as the company does not solicit new business in the conventional sense. The Sales Administrator is the customer's main point of contact for order and schedule inquiries, and is responsible for coordinating internally to ensure timely, accurate responses.

Pay Rate: $30.00 - 40.00/hr. (DOE- negotiable)

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Serve as the primary liaison between the company and assigned customer accounts, addressing inquiries via phone, email, and customer portals
• Enter and manage customer orders within the company ERP system
• Prepare and process customer quotes
• Manage dynamic scheduling changes, including forecasts, releases, and expedite requests, across multiple accounts
• Maintain and navigate customer-specific portals
• Coordinate with internal departments, including production, quality, logistics, and engineering, to obtain information needed to respond to customers
• Lead customer calls and address questions, including direct conversations required to resolve issues or manage expectations
• Track open items to closure and maintain accurate records of customer communications and commitments

Minimum Qualifications (Knowledge, Skills, and Abilities)

Required

• Associate or bachelor's degree preferred or Sales customer service experience
• Strong verbal and written communication skills, with the ability to speak confidently and directly with customers, including on live calls
• Strong organizational skills, with the ability to manage multiple accounts and deadlines simultaneously
• Assertive and proactive approach to follow-up, with the ability to hold internal and external parties accountable to close out open items
• Ability to work collaboratively across departments and maintain effective working relationships
• Proficiency with standard office software (Microsoft Office, Outlook, Excel)
• Ability to learn new software systems quickly, including ERP and customer portal platforms

Preferred

• Experience in customer service, order administration, or a production/manufacturing environment
• Experience with an ERP system
• Familiarity with AS9100 or a similarly regulated manufacturing environment
• Experience using customer or supplier collaboration portals

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

This role is based in an office environment within a manufacturing facility, with occasional exposure to a production floor setting. Standard business hours apply, with occasional flexibility required to accommodate customer time zones or urgent scheduling needs.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

1- Day Shift position- Hours are from 8:00am- 4:30pm- Monday through Friday- Overtime Work required depending on department demands. Must have knowledge in computer skills.